Installation Technician

AT&T AT&T · Telecom · Hoover, AL +1

This role involves installing and activating technology for high-speed broadband, Wi-Fi, and voice services for customers in their homes and businesses. The technician works independently, acts as a trusted expert, and is responsible for problem-solving and ensuring a seamless customer experience. Key responsibilities include physical installation tasks, identifying wires and cables, and working flexible schedules. The role emphasizes customer service and technical execution in a field-based environment.

What you'd actually do

  1. Introducing our customers to the world’s most robust network all while delivering best-in-class service.
  2. You’re the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology.
  3. As an Installation Technician, you’ll work independently at our customer’s homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services.
  4. You’ll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work.
  5. Whether you’re putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true, no two days will be the same.

Skills

Required

  • Flexible schedule, including evenings and weekends
  • Valid state driver's license
  • Ability to lift and move up to 60 lbs
  • Ability to weigh less than 325 lbs
  • Ability to work in small spaces or aloft (up to 28 ft.)
  • Availability for overtime, emergency call outs and holiday work
  • Ability to identify wire and cable colors
  • Qualify on pre-employment assessment

Nice to have

  • Experience in similar roles like Maintenance Technician, Cable Installation Technician, Fiber Technician, Facility Technician or Telecommunications Technician

What the JD emphasized

  • valid state driver’s license
  • Lift and move up-to 60 lbs
  • Weigh less than 325 lbs., required for ladder safety
  • work in small spaces or aloft (up to 28 ft.)
  • available for overtime, emergency call outs and holiday work