Join our Business Analysis Team and play a vital role in shaping the future of customer operations. As part of our team, you will deliver powerful performance insights and drive meaningful change to achieve operational excellence within our Service Operations teams.
As a Business Analysis Lead within the International Consumer Banking team, you will have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
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Job Responsibilities:
- Provide leadership to function-aligned local resources through regular coaching, mentoring, motivation, and performance management; manage and develop team members in stretch or rotational assignments, documenting their performance and progress
- Manage capacity within team to meet deliverables timely and with quality; and creating resiliency plans on unexpected events
- Make decisions guided by policies and established practices, with limited impact on company revenues and assets
- Provide direction to reporting/solutions design, timelines, and deliverables
- Optimize manual reports/intelligent solutions and constantly looking for ways to automate
- Build user tools and intelligent solutions to empower end-users and drive business efficiency
- Ensure data handling and processing within area of work adheres to strict controls and policies aligned to the firm’s expectations and GDPR’s
- Establish a process and governance model that adheres to firmwide data processing policies
- Establish a process model that ensures reporting/solutions deliverables are free of data quality issues
- Create and handle change management process for solutions delivered
- Apply innovative thinking and creative problem-solving to identify and implement process improvements and automation opportunities
Required qualifications, capabilities, and skills:
- Minimum 3 years of leadership experience, including coaching and effective delegation to empower team members and ensure efficient achievement of objectives
- Minimum 5 years of data analysis experience with strong SQL; adept at leveraging AI tools to uncover trends and deliver actionable insights; proficiency with data visualization tools such as QlikSense, Tableau, or Power BI
- Advanced proficiency in Alteryx and other automation tools; demonstrated ability to build user tools and intelligent solutions and to design and implement automation strategies with a strong understanding of systems architecture
- Experience working in Agile/Scrum frameworks using JIRA and Confluence
- Demonstrated ability to positively interface with other departments, colleagues, and senior management
- Experience managing, coaching, and documenting the performance of team members in stretch or rotational roles
- Proven ability to build positive relationships and interface effectively with colleagues, other departments, and senior management, coordinating cross-functional collaboration across diverse teams
- Highly proficient in using MS Office, particularly MS Word, Excel and Powerpoint
- Strong innovative thinking and creative problem-solving skills
- Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions
- Provide quality service to customers through continuous communication