Amazon is looking for Investigation Specialist II. In this role, you will serve as a Subject Matter Expert (SME) within the RPE team, conducting Tier-2 investigations across multiple regions and work streams. You will collaborate with cross-functional stakeholders to investigate suspicious activity, address escalations, and build trust-based relationships. Responsibilities include analyzing data using Excel and SQL, identifying SOP gaps, mentoring junior investigators, and driving systemic workflow improvements. This is a work-from-office role in a 24x7 rotational shift environment, requiring 24+ months of experience in audit, compliance, or investigations.
Key job responsibilities Fluent in English (spoken, written, read) Proficient in Microsoft Office, Excel (pivot tables, VLOOKUP), and basic SQL Bachelor's degree or equivalent with 24+ months in audit, compliance, risk, or investigations Experience writing/evolving SOPs, audit checklists, and COEs Strong communication skills; able to present findings to senior stakeholders Works independently, manages audit responsibilities with minimal supervision Knowledge of 7QC tools and quality management methodologies Flexible to work rotational shifts, including weekends, nights, and holidays
About the team It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV’s, increasingly complex transportation network, and growing number of shipments worldwide, we see a brand new opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage upcoming technologies in big data, machine learning, optimization techniques, and operate high volume, low latency, and high availability services.
Basic Qualifications
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Bachelor's degree or equivalent
- 24+ months of work experience in audit, compliance, risk management, and/or investigations
- Proficiency in Excel (pivot tables, VLOOKUP) and ability to write basic SQL queries to pull and analyze data from multiple databases
- Strong verbal and written communication skills — ability to write WBR inputs, document SOPs, and present findings to senior stakeholders (up to L7)
- Demonstrated ability to work independently with minimal supervision while managing team-level responsibilities
- Ability to follow and evolve Standard Operating Procedures (SOPs) and resolve edge cases using experience and judgment
Preferred Qualifications
- Proven ability to identify quality trends and compliance patterns from audit data to surface areas of risk and opportunity to management
- Experience conducting root-cause analyses (RCA) and documenting audit findings for process improvement and corrective action
- Experience supporting or leading pilot projects, UATs, and audit framework enhancements
- Familiarity with multiple investigation tools and product workflows or similar audit/compliance environments
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