Invoice to Cash – Collections Analyst

Johnson & Johnson Johnson & Johnson · Pharma · Taguig, National Capital Region, Philippines

This role is a Collections Analyst within the Invoice to Cash (I2C) function at Johnson & Johnson. The primary responsibilities include managing daily collections, monitoring accounts receivable aging, resolving disputes, negotiating payment arrangements, applying payments, and reporting on AR metrics. The role requires experience in collections or AR, proficiency in Excel and ERP systems, and strong communication and analytical skills. It also involves identifying process improvements and participating in automation initiatives.

What you'd actually do

  1. Manage day-to-day collections for assigned accounts via phone, email, and customer portals.
  2. Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
  3. Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
  4. Prepare, negotiate, and document payment arrangements and follow-up to ensure adherence.
  5. Apply incoming payments and assist with cash application and short-pays reconciliation.

Skills

Required

  • Collections
  • Accounts Receivable
  • Invoice to Cash (I2C)
  • Excel (pivot tables, lookup functions, basic formulas)
  • ERP systems (e.g., SAP)
  • Communication (written and verbal)
  • Negotiation
  • Organizational skills
  • Analytical skills
  • Problem-solving skills
  • Attention to detail
  • Time management

What the JD emphasized

  • 2+ years’ experience in collections, accounts receivable, or I2C functions
  • Strong Excel skills (pivot tables, lookup functions, basic formulas)
  • Experience with ERP systems (e.g., SAP,)
  • Clear written and verbal communication; effective negotiator with customers.
  • Strong organizational, analytical, and problem-solving skills.
  • Attention to detail and ability to manage multiple priorities and deadlines.