It Analyst Intern - Jeddah

RTX RTX · Aerospace · jeddah, Makkah, Saudi Arabia · Digital Technology

This is an IT Analyst Intern role at RTX, a defense and aerospace company. The intern will gain practical experience in IT operations and service delivery, support IT service improvement initiatives, and contribute to automation solutions. The role involves exposure to Helpdesk, 2nd/3rd level support, and business analysis for IT solutions. Desired skills include knowledge of Microsoft automation tools and AI concepts for process improvement.

What you'd actually do

  1. Support IT operations and service delivery activities across multiple DT domains.
  2. Champion IT service improvement initiatives by leveraging best practices and methodologies (e.g., ITIL).
  3. Suggest and contribute to the implementation of automation solutions for manual and labor-intensive DT tasks and selected business function processes.
  4. Assist in resolving operational issues related to DT services and participate in root cause analysis and service stabilization efforts.
  5. Collaborate with Subject Matter Experts (SMEs) and business stakeholders on assigned initiatives and improvement projects.

Skills

Required

  • Currently enrolled in an undergraduate degree program with an emphasis in IT, Computer Science, or a related field.
  • Student GPA should be (3+ out of 4) or (4+ out of 5).
  • An official university letter is required to be attached along with the CV.
  • Excellent collaboration skills and ability to work across diverse organizations and teams.
  • Proficient in Arabic and English (both written and oral); must be able to communicate effectively.

Nice to have

  • Ability to handle multiple projects simultaneously and work independently.
  • Solid organizational skills.
  • Ability to exercise independent judgment and manage complexity in a diverse environment.
  • Experience working in a team to quickly address challenges.
  • Knowledge of Microsoft automation tools (such as power automate) and AI concepts to support process improvement and service efficiency initiatives.