We are seeking a highly skilled Senior IT Infrastructure Engineer to join our team in a fast-paced enterprise manufacturing environment. The ideal candidate will possess extensive IT experience, advanced diagnostic and troubleshooting skills, and a deep acumen for server hardware functionality.
In this critical role, you will manage multiple high-impact responsibilities, from delivering scalable server designs and automation scripting to providing global L3 server hardware support and conducting root cause forensic analysis. You will take the lead on FMEA testing, standards documentation, global server firmware management, server hardware automation, and rigorous server and component testing. If you are a technical leader passionate about hardware management, automation, and mentoring others, we want you on our team.
Key Responsibilities:
**Global Support & Troubleshooting: **Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues. **Subject Matter Expert (SME): **Serve as the global SME for OOB management, i.e.HPE iLO and HPE OneView. **Automation Leadership: **Act as the Automation Lead, driving scripting initiatives and automated server configurations to streamline operations. Assist and guide application owners in automating the application testing and certification process. **Firmware Management: **Oversee firmware updates, firmware update methodologies, and firmware version management across our entire global server fleet. **Systems Engineering & Testing: **Deliver robust server designs, lead FMEA (Failure Mode and Effects Analysis) testing, and manage server and component testing. Lead projects related to server hardware such as trusted SSL certificates across the fleet, or MFA initiatives **Documentation: **Create and maintain comprehensive standards documentation and user documentation for OOB management Team Development: Mentor and guide other team members, fostering a culture of technical excellence.
Required Qualifications
Experience: At least 10 years of experience in IT, with a minimum of 5 years working at an enterprise level.
**Education: **Bachelors degree or work experience equivalent.
**Hardware Expertise: **In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards.
**Server Management: **Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM).
**OS & Networking: **Extensive experience with Windows and LINUX server operating systems. Strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols.
Automation & DevOps: Proficiency in scripting languages (PowerShell, Python, Ansible). Experience with CI/CD development, automated server builds, and REST API integrations.
**Diagnostics: **Advanced diagnostic and troubleshooting skills.
Monitoring: Hands-on experience with enterprise monitoring systems such as Netcool and Dynatrace.
**Firmware: **Deep understanding of enterprise firmware installation methodologies and best practices
Desired Skills & Bonus Qualifications
Architecture & Cloud:
Knowledge of MS Active Directory and MS Azure.
Familiarity with storage systems, networking, data center facilities, and overall systems architecture.
Basic knowledge of cloud computing
Performance tuning expertise.
Protocols & Security:
Knowledge of SNMP, SMTP, and MFA (Multi-Factor Authentication) methodologies.
Experience with SSL certificate management.
IT Operations & Management:
Experience with IT Ticketing and workflow systems (e.g., BMC, ServiceNow).
Internal certification testing methods.
Server test lab management.
Experience with server decommissioning and enterprise license management.
Vendor management experience.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
- For a detailed look at our benefits, click here: https://fordcareers.co/GSR
This position ranges from salary grade 6-8 and ranges from $85,400-$192,900.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
Visa sponsorship is not available for this position.
Relocation assistance not provided for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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