It Operations Engineer

Applied Intuition Applied Intuition · Robotics · Sunnyvale, CA · Security & IT Operations

This role is for an IT Operations Engineer responsible for designing and building scalable IT infrastructure, responding to help desk requests, and providing technical support for computer systems, networks, software, and hardware. It requires experience in system administration, server support, project implementation, and desktop support.

What you'd actually do

  1. Design and build out a scalable IT infrastructure for a rapidly growing organization
  2. Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members
  3. Provide technical assistance and support for issues related to computer systems, networks, software, and hardware

Skills

Required

  • IT operations
  • system administration
  • server support
  • project implementation
  • desktop support
  • Google Workspace
  • Active Directory systems
  • Linux
  • Windows
  • Mac
  • networking protocols
  • VPN
  • DNS
  • next-gen firewalls
  • routers
  • switches
  • access points
  • deploying SaaS applications
  • integrating SaaS applications
  • administration of SaaS applications
  • high pressure situations
  • multiple priorities
  • high level of discipline
  • flexibility
  • creating IT processes
  • creating IT procedures

Nice to have

  • data protection operations
  • GDPR
  • Fortinet network stack
  • MDM best practices
  • CCNA certification
  • Powershell
  • bash
  • shell scripting