It Operations Manager

Weights & Biases Weights & Biases · Data AI · Sunnyvale, CA · Information Technology

This role is for an IT Operations Manager responsible for leading and scaling the internal IT support function at CoreWeave, a cloud company focused on AI. The manager will oversee a team, drive process improvements, and ensure a high-quality employee experience. The role requires strong operational judgment, technical fluency, and leadership skills, with experience in IT support, team management, and core IT systems. Preferred qualifications include experience in high-growth environments, automation, and compliance frameworks.

What you'd actually do

  1. Lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.
  2. Manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation.
  3. Work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.
  4. Lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.
  5. Manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation.

Skills

Required

  • IT support
  • IT operations
  • internal infrastructure
  • people leadership
  • operational ownership
  • technical oversight
  • ticketing systems
  • SLA management
  • escalation handling
  • Okta
  • Jamf
  • Intune
  • Freshservice
  • Google Workspace
  • M365
  • identity and access management
  • endpoint management
  • security best practices
  • MFA
  • device compliance
  • EDR
  • process improvement
  • operational efficiency
  • communication
  • interpersonal skills
  • documentation
  • playbooks
  • repeatable operational processes

Nice to have

  • automation
  • scripting
  • Python
  • Bash
  • PowerShell
  • infrastructure-as-code
  • Terraform
  • SOC 2
  • ISO 27001
  • hybrid workforces
  • distributed workforces
  • project management
  • program management
  • SaaS rollouts
  • office buildouts
  • lifecycle programs

What the JD emphasized

  • lead and scale CoreWeave’s internal IT support function
  • people leadership, operational ownership, and technical oversight
  • building a support model that can scale alongside the company’s rapid growth
  • strong operational judgment
  • technical fluency
  • ability to lead through ambiguity in a fast-moving environment
  • 5–8 years of experience in IT support, IT operations, or internal infrastructure roles
  • 1–3 years of experience managing or leading IT support teams
  • Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling
  • Proven ability to manage and prioritize a support queue while maintaining high-quality user experience
  • Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
  • Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR)
  • Experience improving processes and driving operational efficiency within a support or IT environment
  • Strong communication and interpersonal skills, with the ability to partner effectively across teams
  • Comfortable balancing hands-on involvement with team leadership responsibilities
  • Experience building documentation, playbooks, and repeatable operational processes
  • Experience building or scaling IT support teams in high-growth environments
  • Exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform)
  • Familiarity with compliance frameworks such as SOC 2 or ISO 27001
  • Experience supporting hybrid or distributed workforces
  • Background in project or program management
  • Experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs)
  • enjoy building scalable, reliable IT support systems that grow with the business
  • motivated by improving processes, reducing friction, and increasing operational efficiency
  • take pride in developing people and creating high-performing, service-oriented teams
  • comfortable navigating ambiguity and making decisions that improve long-term outcomes