Key Accounts Manager

Johnson & Johnson Johnson & Johnson · Pharma · Gurgaon, Haryana, India +1

This role is a Key Accounts Manager in the MedTech Sales division at Johnson & Johnson, focusing on achieving territory sales targets, building customer relationships, developing new customers, monitoring competitor activities, and handling customer complaints. The position requires a Bachelor's degree in Science/Commerce/Engineering or Optometry, with an MBA being an advantage, and 5-6 years of sales experience, including 3-4 years in the medical device/healthcare/ophthalmology industry.

What you'd actually do

  1. Responsible for territory sales targets, building relationship with internal & external customers (Doctors/ KOL’s / Distributors / peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records.
  2. Handling customer complaints and working towards absolute customer delight.
  3. He will also track IOL/OVD/Phaco market-share in the assigned territory/state and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned.
  4. Ensuring achievement of Annual Sales Targets through right product mix on quarterly basis.
  5. Upgrading existing JJSV users of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer’s delight.

Skills

Required

  • Bachelor's degree in Science/Commerce/ Engineering or Optometry
  • Minimum 5-6 years working experience in sales
  • At least 3-4 years of experience in medical device/ healthcare/ ophthalmology industry

Nice to have

  • MBA