Kitchen Manager, Dashmart

DoorDash DoorDash · Consumer · Sacramento, CA · 113 Order Fulfillment Management

This role is for a Kitchen Manager at DoorDash's DashMart, responsible for leading daily operations of a DoorDash-owned kitchen within a fulfillment center. The manager will oversee a team, ensure food safety, order accuracy, and operational excellence, while also being cross-trained in general DashMart operations. The role involves hands-on culinary leadership, managing staffing and scheduling, improving processes, and collaborating with cross-functional teams.

What you'd actually do

  1. Leading: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Kitchen Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. Because this position supervises staff and is responsible for maintaining a safe, inclusive, and respectful workplace, strong adherence to professional conduct and employee safety standards is required. You’ll serve as a leading change agent for your DMK, helping your team to navigate new food concepts and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners.
  2. Operating: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results for your kitchen. To achieve your performance targets, you’ll drive success through effective scheduling and by ensuring par levels are met, recipes are accurately executed, and best practices from across the network are deployed. Because this role oversees high-risk kitchen equipment and fast-paced food production, maintaining sound judgment and unimpaired performance is essential to ensure a safe work environment. You’ll engage cross-functional partners as needed for support.
  3. Strategizing: You will analyze performance metrics, identify root causes of issues like prep gaps or order quality, and implement solutions that drive efficiency and adoption. You will refine processes, and partner with your Site Manager and cross-functional teams to execute new initiatives and continuously improve how the kitchen operates.
  4. Delighting: You care deeply about delivering great food and a great customer experience. You will coach your team to maintain recipe accuracy, food safety, and storefront availability, knowing that consistency is key in a multi-concept kitchen. You will collaborate with central teams so your site has the tools, training, and support needed to achieve excellent quality outcomes.

Skills

Required

  • 3+ years of experience in a medium/high-volume fast-casual or full-service restaurant environment
  • 1+ years of experience leading teams, including hiring, scheduling, coaching, and performance management
  • ServeSafe Manager certification (or willingness to obtain)
  • Experience motivating teams of 5+ employees
  • Experience in fast-changing, startup-style environments
  • Analytical and data-driven decision making
  • Comfortable using Excel or Google Sheets
  • Experience with inventory management systems (IMS)
  • Understanding of product flow and fulfillment best practices

Nice to have

  • Experience in delivery-only kitchen operations
  • Cross-functional collaboration
  • Culinary leadership

What the JD emphasized

  • strict adherence to food safety
  • food safety
  • safety protocols
  • food safety
  • employee safety standards
  • safe work environment
  • food safety