Join a team where your expertise helps protect clients, the firm, and the financial system. You will play a critical role in delivering a seamless client experience while upholding rigorous risk and control standards. You will partner closely with client-facing stakeholders and control partners to drive predictable, high-quality execution.
As a KYC Manager (Vice President) within Wholesale Payments, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records for existing and new Turkish clients. You will be aligned to the Wholesale Payments Front Office team and facilitate across all internal teams on KYC execution.
Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the clients’ onboarding experience is exceptional, efficient and world class, while proactively managing stakeholder expectations on turnaround times and providing clear, risk-based status updates across the pipeline.
You will be familiar with working in an analytical environment, able to evaluate complex and lengthy documents to ensure full adherence to regulatory requirements, and have proven experience of producing quality work whilst maintaining throughput and meeting time-sensitive deadlines as necessary, including leading capacity planning and work allocation to deliver predictable execution against Front Office priorities.
Job responsibilities
- Manage end-to-end KYC for renewals, new business and incremental requests for Turkish clients.
- Lead the team’s work pipeline by prioritising active requests, coordinating assignment and capacity planning, and driving business-forward planning in partnership with global KYC Middle Office teams.
- Partner with the Front Office and, on occasion, directly with clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence requirements.
- Ensure information to and from clients is accurate, complete and compliant with AML, local and corporate due diligence requirements.
- Liaise regularly with the business to conduct workload planning, review the status of key renewals and prioritise open requests, providing structured status updates on progress and expected turnaround.
- Interact with key stakeholders such as Front Office, Compliance and Quality Control to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across groups, escalating as required to unblock time-critical requests.
- Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global and local regulatory requirements, and drive consistent quality standards through effective oversight and targeted coaching.
- Manage personal workload and priority items and ensure timely escalation of key risks and issues to management, including pipeline-level risks with clear mitigation actions.
- Stay up to date on changes to processes and procedures, regulatory change, and ensure impacts are identified and communicated to business partners, including controlled remediation for in-progress requests where required.
- Identify and execute process improvements, and provide guidance and support on key process and technology initiatives to the business to improve cycle time, quality and control outcomes.
Required qualifications, capabilities, and skill
- Strong written and oral communication skills with experience of conflict resolution and risk mitigation.
- Resilient interpersonal skills; ability to partner with internal stakeholders, influence and negotiate effectively with business partners and senior managers.
- Client focused whilst maintaining a strong controls mind-set.
- Proactive and flexible approach to personal workload and wider team targets.
- Effective at managing time appropriately and organising workload for maximum productivity, including disciplined case prioritisation and team assignment.
- Working knowledge of KYC/Compliance/AML standards (significant industry experience required).
- Sound understanding of the Financial Industry.
- Experience using approved AI tools to support KYC casework (document summarisation, key data extraction, drafting narratives), with appropriate human review, and the ability to set team-level guardrails, validate outputs against source documents and escalate exceptions appropriately.
- Proactive in identifying opportunities to use AI to improve quality and cycle times, in partnership with stakeholders, including coaching the team to apply AI safely and consistently while maintaining end-to-end accountability for control outcomes.
- Fluency in English and Turkish