Be the single point of contact for KYC onboarding and renewals, partnering with Front Office to deliver a fast, compliant client experience.
As a KYC Middle Office Analyst within the Global Corporate Banking (GCB) Middle Office Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.
Job responsibilities
- Support the KYC team for CIB GCB by ensuring timely and accurate client onboarding, periodic reviews, and remediation activities.
- Works with Client and Front Office teams to obtain necessary supporting evidence for KYC due diligence
- Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
- Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.
- Contribute to operational risk management, quality assurance, and compliance with regulatory requirements.
- Participate in continuous improvement initiatives to enhance KYC processes, focusing on efficiency and accuracy.
- Assist in the adoption of AI, machine learning, and automation to improve KYC processes and digital client journeys.
- Work with technology teams to help design and implement digital solutions that enhance client experience and operational effectiveness.
- Stay informed about industry trends and emerging technologies to identify opportunities for innovation
- Support initiatives to streamline and digitize client onboarding and lifecycle management, aiming for a seamless and client-centric experience.
- Analyze client feedback and process data to help identify pain points and suggest improvements.
Required qualifications, capabilities and skills
- Experience in KYC, client onboarding, middle office, or similar roles within financial services.
- Demonstrated ability to support complex operational processes.
- Understanding of KYC regulations, operational risk, and compliance requirements.
- Familiarity with AI/ML technologies, digital platforms, and data analytics tools.
- Strong stakeholder management and communication skills, with the ability to collaborate across functions.
- Ability to thrive in a fast-paced, dynamic environment.
- Interest in innovation and digital transformation.
- Strong problem-solving skills and attention to detail.
Preferred qualifications, capabilities and skills
- Experience in Global Corporate Banking (GCB).
- Experience in supporting senior client and regulatory relationships.
- Exposure to AI, machine learning, or automation solutions in a financial services environment.
- Experience in supporting digital client journey initiatives.