At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
A day in the life of a Large Loss Field Estimating Property Adjuster, and what it takes to do the job!
As a Large Loss Field Estimating Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will be leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be primarily focused on fire and water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.
You'll wear a few hats that will require a level of experience:
- The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
- The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
- The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
- The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Preferred Qualifications:
- 5+ years previous experience as an outside property adjuster is highly desired.
- Experience handling claims with multiple trades and over $100,000 in losses.
- Proficiency in using Xactimate and other relevant software for estimating preferred.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to travel to customers' homes and handle virtual claims countrywide effectively.
- Detail-oriented and organized, with a focus on delivering high-quality work.
- Residency within the posted location is mandatory for this role.
Required Qualifications:
- Are willing and able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch.
- Valid driver's license and willingness to travel as part of the job requirements.
You’re provided with comprehensive training:
- Paid training: You will be required to attend approximately two weeks of training, which will take place in Wheeling, IL, or Dallas, TX.
- The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work.
- Ongoing training opportunities for continuous improvement happen regularly on the job.
Notice of Licensing Requirement:
- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
**Sign On Bonus: **
- You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
Company Vehicle Provided This position includes a company-provided vehicle for both business and personal use. In accordance with IRS guidelines, this is considered a taxable benefit, and a standard payroll deduction will apply. Additional details regarding the policy and deduction will be shared during interview and offer process.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
- Company-provided vehicle for business and personal use (standard payroll deduction applies per IRS guidelines)
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Skills
Active Listening, Communication, Critical Thinking, Customer Service, Desktop Management, Empathy, Multitasking, Negotiation, Time Management, Working Independently
Compensation
Base compensation offered for this role is $82,000-$117,700 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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