Latam Security Center Manager

Uber Uber · Consumer · Mexico City, Mexico · Safety, Security & Insurance

This role manages a 24/7 security operations center in LATAM, focusing on real-time monitoring, intelligence synthesis, and crisis response to safeguard people, places, and the brand. It requires leadership in a dynamic, high-stakes environment, translating security data into actionable intelligence and managing operational metrics and external partnerships.

What you'd actually do

  1. Lead and sustain a high-performing, 24/7 team of security center operators and analysts, driving operational excellence and accountability across real-time employee life safety monitoring.
  2. Navigate the messiness of rapid crisis situations, making quick, thoughtful trade-offs and decisions with imperfect or evolving info to protect physical assets and operations.
  3. Unblock communication barriers by collaborating cross-functionally with threat and intelligence teams to synthesize disjointed security data into clear, actionable intelligence products.
  4. Own your region’s operational metrics, managing tight SLA standards, tracking performance goals, and aligning center workflows with shifting global security policies.
  5. Build and bridge critical external partnerships and internal stakeholder networks, using data-driven insights to influence decisions, manage friction, and maintain deep credibility.

Skills

Required

  • threat analysis management
  • security operations
  • emergency response leadership
  • 24/7 Watch Center experience
  • Fusion Center experience
  • Spanish fluency
  • English fluency

Nice to have

  • leading a Security Operations Center (SOC)
  • guiding complex physical security investigations
  • systems thinking
  • organizing and prioritizing multiple high-stakes initiatives
  • business judgment
  • stakeholder management
  • collaborative mindset
  • integrity
  • transparency
  • accountability

What the JD emphasized

  • 24/7
  • real-time
  • high-stakes
  • massive ambiguity
  • quick, thoughtful trade-offs
  • imperfect or evolving info
  • disjointed security data
  • tight SLA standards
  • conflicting priorities