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Job Summary
IS Solutions is part of Comcast headquarters Finance and Accounting organization within Revenue Operations. The organization is responsible for delivering best-in-class billing solutions and services across all our Comcast Cable lines of business from ideation through execution; with a growth-minded, diverse, and skilled team.
This role is within IS Solution’s Continuous Improvement team – focused on driving continuous improvement across the organization by aligning strategy, data and execution. This team’s vision is to drive consistent results through data driven decisions and flexible, outcome focused teams to scale people, process, and technology improvements across ISS in partnership with operational teams and partners across Comcast.
The Lead Analyst, Citizen Led Automation plays a critical role in enabling and accelerating the citizen developer community across IS Solutions. This role serves as a hands on expert and thought partner, supporting automation and AI use cases, ensuring adherence to governance standards, and helping translate business problems into scalable, effective citizen built solutions. The role operates with a high degree of autonomy and acts as a force multiplier for both business users and the broader automation organization.
Job Description
Responsibilities:
- Coordinating with citizen developers to ensure adherence to approved automation standards and governance, and providing delivery estimates, milestone timelines, and status updates to program leadership
- Leading technical and professional upskilling initiatives (ie. Digital Changemaker Program). Providing 1:1 mentorship to citizen developers and advocacy with their leaders
- Serving as a technical expert, designing robust solutions in collaboration with citizen developers for new applications and enhancements across multiple functional areas of technology
- Overseeing the entire lifecycle of citizen projects, from inception to deployment, with a focus on strategic alignment, upskilling and execution
- Collaborating with citizen developers to build, configure, and enhance automation and AI solutions within approved citizen platforms, including validating logic, integrations, design standards, and outputs through hands on collaboration
- Working with citizens to produce in-depth design, interface, system, and user documentation to support the development and ongoing maintenance of applications
- Leading rigorous software testing efforts of the citizen led toolkit, including end-to-end and performance testing, to ensure application reliability and performance standards
- Providing mentorship to citizen developers, conducting code reviews to uphold coding standards, and promoting quality in software development practices
- Managing the administration and deployment of technology used within the citizen toolkit, along with detailed support documentation to facilitate efficient program governance
- Identifying and addressing issues promptly that could impact project timelines or specifications, ensuring project objectives are met effectively
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Artificial Intelligence (AI), Automation Technology, Business Process Analysis, Coaching Others, Data Analysis, Stakeholder Management, Team Mentoring
Compensation
National Pay Range: $85,625.33 USD-$200,684.37 USD Illinois Pay Range: $90,976.91 USD - $176,602.24 USD Colorado Pay Range: $96,328.50 USD - $184,629.62 USD Hawaii Pay Range: $112,383.25 USD - $168,574.87 USD Washington DC Pay Range: $123,086.41 USD - $184,629.62 USD Maryland Pay Range: $101,680.08 USD - $184,629.62 USD Minnesota Pay Range: $96,328.50 USD - $168,574.87 USD New York Pay Range: $101,680.08 USD - $200,684.37 USD Washington Pay Range: $96,328.50 USD - $192,656.99 USD New Jersey Pay Range: $107,031.66 USD - $192,656.99 USD Vermont Pay Range: $101,680.08 USD - $160,547.49 USD Massachusetts Pay Range: $107,031.66 USD - $192,656.99 USD California Pay Range: $96,328.50 USD - $178,386.10
Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.