Lead Data Support Engineer

Caterpillar Caterpillar · Industrial · Kosice, Slovakia

Lead Data Support Engineer at Caterpillar's digital division, focusing on identifying, investigating, and resolving customer issues related to digital products and services. The role involves analyzing business requirements, conducting risk assessments, performing root cause analysis, and communicating client feedback to technology teams. Requires experience in monitoring, AWS, DataOps, and team leadership, with a strong emphasis on customer focus and technical troubleshooting.

What you'd actually do

  1. Identify investigate, monitor and resolve customer issues in accordance with standards and processes.
  2. Analyzing business requirements, current technical gaps needed to support business strategies and expectations.
  3. Playing a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution.
  4. Communicating client feedback to technology teams in order to improve deliverables and meet business requirements.

Skills

Required

  • Customer Focus
  • Systems Thinking
  • Application Design, Architecture
  • Technical Troubleshooting
  • monitoring and alerting solutions
  • AWS infrastructure and services
  • leading projects
  • DataOps (data pipelines, analytics and insight delivery)
  • team leading experience

Nice to have

  • Background in ITIL and/or ITSM process
  • Experience in agile methodology

What the JD emphasized

  • customer issues
  • customer solutions
  • customer feedback
  • customer needs