At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
**About the Team: **
Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within our Data Infrastructure pillar, a space where design has an outsized impact on how our data platform is understood, adopted, and built upon. You'll be leading design for a domain that sits at the intersection of complex technical systems and the product experiences they power, working closely with infrastructure and platform teams to shape how data capabilities translate into intuitive, scalable product experiences. Please note that this is a hybrid role that requires 3 days/week onsite in our Boston office. Fully remote candidates will not be considered at this time.
**About the Role: **
We are seeking a talented and experienced Lead Product Designer to lead design for our Data Infrastructure pillar, empowering your team to do some of the most technically nuanced and consequential design work at Klaviyo. In this role, you will lead a team of designers and be responsible for craft, quality, and the strategic vision that connects platform capabilities to customer outcomes. You are expected to utilize your full range of product strategy, interaction design, and systems thinking skills, moving fast with strong judgment, developing a clear POV, and shaping outcomes in close partnership with the product teams who own the surfaces that your platform and work influences.
What You'll Do:
- Lead a team of designers working across a technically complex domain, maintaining a high bar for craft, clarity, and consistency even in ambiguous problem spaces
- Model and champion an AI-native way of working, actively experimenting with and integrating AI tools into your design and leadership practice and helping your team do the same
- Develop and champion a clear design vision for the Data Infrastructure pillar, connecting the technical and data layer to real customer impact and product direction
- Collaborate closely with cross-functional leaders across engineering, product, data, and platform teams, building relationships proactively and driving alignment across stakeholders
- Navigate technically complex spaces with confidence, translating infrastructure and data concepts into experiences that are intuitive for end users
- Advocate for design's role in platform and infrastructure decisions, communicating strategy, vision, and progress clearly to a range of audiences
- Foster a culture of craft, curiosity, learning, and care, coaching and supporting your team's growth and their output
- Ensure accessibility and inclusivity by aligning work with WCAG standards and universal design principles
Who You Are:
- Experience in product design within technically complex domains, ideally with exposure to infrastructure, platform, or data-layer products and an understanding of how they shape and influence the customer experience
- Demonstrated ability to develop a strong POV and design strategy, and to execute against it with measurable impact in ambiguous, fast-moving environments
- Able to think big while staying action-oriented, breaking vision into clear priorities, milestones, and roadmaps
- An AI-native approach to your work, actively leveraging AI tools to improve the quality, speed, and impact of your practice. You bring genuine curiosity and a habit of continuous experimentation, and you raise the bar for how your team and peers think about and adopt AI in their own work
- Strong systems thinker who can zoom out to see patterns across a complex product surface and zoom in to uphold quality at the detail level
- Proven ability to influence cross-functional partners and drive decisions without direct ownership, building trust and alignment through relationships and clear communication
- Deep experience with Figma, component architecture, and design systems thinking as it applies to platform and infrastructure contexts
- Strong knowledge of accessibility and inclusive design, including WCAG compliance
- Excellent communication skills, able to present a clear narrative to technical and non-technical audiences alike and lead effectively through influence
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Please see the independent bias audit report covering our use of Coveyhere
**Massachusetts Applicants: **It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$176,000—$264,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
_AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. _
_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. _
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application._ _You can find our Job Applicant Privacy Notice here and here (FR).