The opportunity Join the Global Tech GTM team as we embark on a landmark year of consolidating our technical foundations across our Grow and Create business units. As the Manager of our Bengaluru-based Support and QA hub, you will lead the operational engine that ensures our global GTM applications—including Salesforce, Zuora CPQ, and Ironclad—run with clinical precision.
In the short term, you will stabilize our global support queues and establish high-standard QA protocols for our roadmap deployments. Long-term success involves building a high-performing team that acts as a center of excellence for technical validation and rapid issue resolution. You will have a direct impact on the stability of our Lead2Cash lifecycle, ensuring that the technology powering our global revenue remains flawless. This is a unique opportunity to grow within a high-impact global team and shape the technical operations of a leading tech ecosystem.
What you'll be doing
- Lead and mentor a specialized team of Support specialists and QA engineers providing global coverage for GTM business applications.
- Oversee the end-to-end QA lifecycle for Salesforce deployments and critical integrations (Zuora, Tipalti, Ironclad), ensuring zero-defect production launches.
- Manage global support operations within Salesforce, optimizing ticket routing, resolution quality, and SLA compliance.
- Partner with global Product Managers and Developers to translate roadmap requirements into comprehensive test plans and support documentation.
- Drive operational efficiency by identifying recurring technical friction points and implementing automated solutions or process improvements.
What we're looking for
- Salesforce Administrator proficiency with deep knowledge of the platform's architecture and Service Cloud functionality.
- Professional experience in QA methodologies, including regression testing, UAT coordination, and automated testing tools.
- Proficiency in managing technical support operations and ticketing systems to drive performance metrics.
- Experience in designing and documenting technical operational processes for global cross-functional teams.
- Advanced verbal and written English communication skills for collaborating with stakeholders in Finance, Sales, and Legal across multiple time zones.
Additional information
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position
Benefits At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.
Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.
While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program
Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.
_Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. _If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out _this form_ to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
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