Lead Software Engineer - Service Now

JPMorgan Chase JPMorgan Chase · Banking · Plano, TX +1 · Corporate Sector

Lead Software Engineer role focused on developing and enhancing solutions within the ServiceNow Platform at JPMorgan Chase. The role involves designing, developing, and troubleshooting software, with a requirement for experience in ServiceNow configuration, administration, and integration. While knowledge of AI/ML capabilities is mentioned, the core responsibilities are centered around traditional software engineering and platform development, not direct AI/ML model development or deployment.

What you'd actually do

  1. Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
  2. Develops secure high-quality production code, and reviews and debugs code written by others
  3. Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
  4. Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
  5. Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies

Skills

Required

  • Formal training and certification on software engineering concepts and 5+ years applied experience
  • Hands-on practical experience delivering system design, application development, testing, and operational stability
  • Experience developing and configuring on the ServiceNow Platform
  • Understands ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
  • Experience leveraging ServiceNow codeless technologies – Flow Designer and Integration Hub
  • Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
  • Experience with CMDB, and integration with other external tools
  • Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
  • Knowledge of AI and ML Capabilities
  • Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
  • Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Nice to have

  • Practical cloud native experience
  • In-depth knowledge of the financial services industry and their IT systems

What the JD emphasized

  • Experience developing and configuring on the ServiceNow Platform
  • Understands ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
  • Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)