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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
We are looking for a Senior Manager – Lean / Agile Enablement Lead to build and scale process excellence capability across our Hire-to-Retire (H2R) and compliance transformation initiatives.
This role will define how transformation work is delivered globally — establishing Lean methods, playbooks, and standards, and coaching teams to apply them effectively. You will work closely with the Process Architect, Value Stream Leads, and global stakeholders to ensure a consistent, high-quality approach to process mapping, redesign, and continuous improvement.
This is a senior, hands-on role suited to someone who has led Lean or process excellence initiatives and is comfortable both coaching others and stepping in to lead high-impact improvement efforts where needed.
Key Responsibilities
Lean Leadership & Methodology:
- Define and embed Lean and Agile approaches for process improvement across the organisation.
- Translate Lean principles into practical, scalable ways of working.
- Act as the subject matter expert for process excellence and continuous improvement.
Playbooks, Standards & Tools:
- Develop and maintain global playbooks, templates, and tools for process mapping and redesign.
- Standardise approaches to current-state analysis and future-state design.
- Ensure alignment with global process architecture and frameworks (e.g. APQC).
- Establish and promote consistent use of Lean tools and techniques.
- Coaching & Capability Building
- Coach Value Stream Leads and teams on Lean principles, facilitation, and structured problem-solving.
- Build capability across regions to enable teams to independently deliver high-quality transformation work.
- Provide guidance on applying Lean tools in real operational contexts.
Hands-On Transformation Support:
- Partner with Value Stream Leads on complex or high-impact redesign efforts.
- Lead or support Kaizen events, value stream mapping sessions, and problem-solving workshops where required.
- Step in to drive progress on critical initiatives when additional expertise is needed.
- Continuous Improvement Culture
- Champion a culture of continuous improvement and operational excellence.
- Embed structured problem-solving approaches across the organisation.
- Drive sustainable improvements rather than one-off changes.
Lean Tools & Methods (Expected Proficiency)
Candidates should demonstrate strong practical experience with:
- Value Stream Mapping (VSM)
- Kaizen facilitation
- PDCA (Plan-Do-Check-Act)
- Root cause analysis (e.g. 5 Whys, Fishbone)
- Process standardisation and simplification
- Continuous improvement methodologies
What This Role Does Not Do
- Does not own individual processes or value streams
- Does not manage projects directly
- Focuses on enabling and elevating capability, with selective hands-on involvement
Required Qualifications
- Significant experience as a Lean practitioner or Lean leader
- Proven track record delivering process improvement or transformation initiatives
- Strong facilitation and coaching skills
- Experience working in complex, cross-functional environments
- Ability to translate frameworks into practical application
Desirable Experience
- Experience building or leading process excellence / continuous improvement functions
- Exposure to HR, shared services, or operational environments
- Familiarity with frameworks such as APQC
- Lean certifications (e.g. Six Sigma Black Belt) are a plus
- Experience in global or multi-regional organisations
- What Success Looks Like
- Consistent, high-quality process mapping and redesign across value streams
- Strong uplift in team capability and confidence in Lean delivery
- Standardised tools and methods adopted globally
- Effective delivery of high-impact improvement initiatives (including Kaizens)
- Improved efficiency and scalability of transformation work
Preferred Background
- Experience working within a Continuous Improvement, Operational Excellence, or Simplification function
- Proven track record embedding Lean capability within shared services, HR operations, or similar environments
- Experience operating in transformation programmes or large-scale process improvement initiatives
- Background in consulting or in-house transformation teams is advantageous
Why Join
You will play a key role in shaping how transformation is delivered globally, building the capability that enables scalable, sustainable improvements across processes, systems, and teams.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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