Career Area:
Engineering
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Lead the enterprise wide transformation of Service Operations by orchestrating a portfolio of Lean Value Stream Transformation (VST) initiatives that identify and optimise high impact workflows. Partner with Process Owners and respective teams to identify value streams impacting process efficiency and translate them into targeted transformation opportunities.
Own end to end program execution—from discovery and prioritisation to solution design, delivery, deployment, and stabilisation—driving AI enabled solutions (AI agents, automations, workflows) in collaboration with automation and AI development teams. Work closely with Process Owners to deploy solutions into live operations and ensure sustained adoption.
Define and establish a repeatable VST deployment template to enable consistent rollout across multiple teams. Scale successful solutions across the organisation by standardising and replicating automation patterns.
Establish governance, standards, and metrics for Lean operations, automation, and AI enablement, ensuring measurable efficiency gains and continuous improvement.
Responsibilities
Value Stream Transformation
- Identify and prioritise high‑impact value streams in collaboration with Process Owners
- Map end‑to‑end workflows and analyse inefficiencies, bottlenecks, and rework
- Redesign processes using Lean principles to improve flow, efficiency, and scalability
- Define standardised, repeatable operating models
Program Leadership & Execution
- Own a portfolio of VST initiatives across Service Operations
- Drive execution from discovery → design → deployment → stabilisation
- Establish prioritisation frameworks aligned to business impact and ROI
- Ensure delivery outcomes are measurable and sustainable
Automation & AI Enablement
- Translate process transformation opportunities into automation use cases
- Partner with AI / Automation teams to design and build solutions
- Deploy AI agents, workflow automations, and self‑service capabilities
- Ensure production readiness, reliability, and performance
Deployment & Adoption
- Work closely with Process Owners to embed solutions into live operations
- Ensure usability, adoption, and operational stability
- Drive continuous improvements based on real-world feedback
Scaling & Standardisation
- Define and govern a repeatable VST deployment template
- Standardise and replicate successful transformation patterns across teams
- Enable organisation-wide reuse and consistency
Governance & Metrics
- Define KPIs for process efficiency, automation adoption, and operational outcomes
- Establish governance frameworks for Lean, automation, and AI initiatives
- Track and report measurable business impact across functions
- Ensure sustainability, compliance, and continuous improvement
Skill Descriptors
Value Stream Thinking (Extensive Experience)
- Applies Lean principles to redesign complex service workflows
- Identifies waste, inefficiencies, and systemic issues across processes
- Translates process insights into scalable operating models
Program Execution & Delivery (Extensive Experience)
- Owns end‑to‑end execution of multi‑stream transformation initiatives
- Drives delivery discipline from design through stabilisation
- Balances speed, quality, and measurable outcomes
Automation & AI Enablement (Working to Extensive Experience)
- Identifies opportunities for AI‑driven and automation‑led optimisation
- Collaborates with technical teams to enable scalable solutions
- Ensures alignment between process design and technology delivery
Stakeholder Collaboration (Extensive Experience)
- Partners with Process Owners and cross‑functional teams
- Influences without direct authority to drive outcomes
- Aligns diverse stakeholders toward common transformation goals
Data‑Driven Decision Making (Working to Extensive Experience)
- Defines KPIs and metrics aligned to process efficiency and outcomes
- Uses data to prioritise initiatives and validate impact
- Continuously refines approach based on measurable results
Operational Governance (Working to Extensive Experience)
- Establishes frameworks for standardisation and process control
- Defines governance for automation and AI adoption
- Ensures solutions are sustainable and scalable across teams
Success Metrics
- Reduction in manual effort and process cycle time
- Increase in % of workflows automated and reused
- Improvement in cost per transaction / process
- Adoption rate of automation and AI solutions
- Consistency and standardisation across processes and teams
Posting Dates:
June 11, 2026 - June 24, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.