Learning Architect, Quality Systems

Handshake Handshake · Enterprise · San Francisco, CA · HAI Delivery Ops

This role focuses on designing and deploying training materials for AI data projects, ensuring quality and consistency across teams. It involves embedding with operations, creating playbooks and courses, facilitating knowledge transfer, conducting design reviews, and enabling operators. The goal is to improve the quality of data annotation and AI-generated content.

What you'd actually do

  1. Embed with Operations teams launching or scaling live projects, shipping targeted training materials within 24–48 hours to hit Fellow quality and throughput goals
  2. Design and deploy playbooks, courses, and assessments that translate complex data annotation requirements into learner-ready experiences
  3. Work with research and project teams to apply insights from individual projects across similar data types at scale
  4. Strengthen team quality through structured critique that holds a consistent bar across all learning deliverables
  5. Train Operators on instructional design principles, feedback techniques, and quality assessment methods to build lasting coaching capabilities

Skills

Required

  • 7+ years in instructional design or technical training
  • Practical AI fluency
  • Ability to ship training materials on tight deadlines
  • Experience driving quality standards across cross-functional teams without formal authority
  • Strong analytical instincts

Nice to have

  • Background in sales enablement or technical consulting
  • Experience in AI/ML data operations or human data labeling workflows
  • Track record of building design review systems or quality rubrics that scale across teams

What the JD emphasized

  • track record of translating complex technical concepts into effective learning
  • Proven ability to ship training materials on tight deadlines in fast-paced environments where requirements change frequently
  • Experience driving quality standards across cross-functional teams without formal authority