Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Learning Design (Associate)
****Job Title: ****Learning Design (Associate)
Location: ****Nottingham - Hybrid
Working Pattern: ****3 days in-office (Tuesday-Thursday) and 2 days remote.
Our Mission
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.
About the Role
The purpose of this role is to scope, design, develop and deliver engaging and performance focused learning solutions that enable customer facing associates deliver exceptional customer service in line with regulatory requirements. This role ensures that learning experiences are practical, measurable and tailored to support knowledge, skills and behaviours that are required to deliver exceptional customer service.
What you’ll do
- Partner with key stakeholders (project teams, SMEs, Process Management and Service Delivery) to identify the learning needs of customer facing associates, translating complex processes into content that is easy to understand
- Act as trusted & professional advisor to stakeholders, keeping them informed on progress and delivery of material
- Training needs analysis of performance data and feedback to shape learning objectives, highlight gaps through data driven insights and desired outcomes
- Using a variety of tools available, design blended learning solutions (eLearning, virtual, classroom and job aids) that are engaging, inclusive and accessible for both UK and Offshore associates
- Work closely with learning facilitators to ensure seamless handover and deliver
- Complete post delivery evaluation and implement changes based on insights, using evaluation frameworks to assess learning effectiveness
- Keep up to date with industry trends and share best practice amongst peers
The skills and experience you need
- Demonstrated ability to effectively plan, organise, and execute multiple projects, setting and tracking deadlines that drive results
- Training Evaluation, showcasing expertise in measuring and evidencing the return on investment (ROI) of training plans, meeting learning objectives
- Engage and communicate effectively with stakeholders across all levels of the organisation.
- Strong understanding of learning and development theories and practices, adept at guiding the entire learning cycle
- Instructional Design Expertise: Skilled in creating captivating learning materials in partnership with external suppliers, ensuring a rich learning experience
Where and how you'll work
This is a permanent position based in our Nottingham office.
We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
- A full list of our benefits is availablehere.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).