Liability Determination Adjuster - Scottsdale, Az (hybrid)

Allstate Allstate · Insurance · Scottsdale, AZ

This role is for a Liability Determination Adjuster at Allstate. The primary responsibilities involve guiding customers through accident claims, investigating incidents, evaluating claims, negotiating settlements, and documenting work. It requires strong communication, investigation, and problem-solving skills, with a focus on customer service and adherence to established processes and policy coverage. Licensing may be required.

What you'd actually do

  1. Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed.
  2. Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish.
  3. Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situations.
  4. Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward.
  5. Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims system.

Skills

Required

  • Customer Service
  • Critical Thinking
  • Communication
  • Problem Solving
  • Documentation
  • Negotiation

Nice to have

  • Familiarity with insurance policies
  • claims handling
  • related regulations

What the JD emphasized

  • obtain an adjuster’s license in multiple markets
  • All required licenses must be obtained within 60 days of hire
  • maintain all licensing required for your role