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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Applications will be accepted until 06/30/2026.
About Professional Services
The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt. Our team is made up of thousands of the world's leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.
Role Overview
Salesforce Professional Services is looking for a Technical Architect Director focused on Agentforce for Life Sciences (AFLS). AFLS is one of Salesforce's fastest-growing and most strategic product areas, now adopted by more than 140 industry-leading organizations globally. As a Director-level architect, you will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex life sciences enterprise customers. You will bring senior leadership presence to engagements, guiding program strategy, shaping practice growth, and mentoring architects across the team, while helping customers architect and deliver agentic, AI-first solutions across their commercial and clinical operations.
Key Responsibilities
- Serve as a trusted advisor to the client at the executive level, engaging with C-Suite stakeholders with authority and confidence
- Lead and shape internal strategic initiatives to grow the Life Sciences consulting practice; drive community knowledge, thought leadership, and reusable delivery assets
- Guide customers and colleagues in rationalizing and deploying emerging technologies, including Agentforce and AI-first capabilities, that drive increased business value
- Mentor and coach Senior Technical Architects and Solution Architects across the practice
- Work collaboratively with strong communication skills, especially in teaching complex concepts and creative, prescriptive thinking
- Identify and proactively manage risk areas at a program level; commit to seeing issues through to complete resolution
- Manage executive customer expectations; negotiate solutions to complex problems with customers and third-party partners
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Define and contribute to program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
- Represent Salesforce Professional Services externally, including at industry events, customer briefings, and executive business reviews
Minimum Requirements
- 10+ years enterprise architecture or consulting experience
- 5+ years of experience leading Salesforce Core Projects
- 3+ years of experience in the Life Sciences industry, particularly Pharma/Biopharma, with backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance
- Strong application design skills combined with strong data, integration, and security architecture skills
- Demonstrated experience leading and mentoring technical teams at scale
- Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences, including C-level executives
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to communicate with people in diverse roles
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Resourceful and innovative thinker who can work through and solve problems
- Strong experience in integration concepts, designs, and patterns
Required Qualities
- TRUST: Trusts the company's core values; shows integrity, transparency, and reliability
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- LEADER: Brings a growth mindset to the practice; develops talent, shapes culture, and elevates the capabilities of those around them
Preferred Requirements
- Bachelor's degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered
- Salesforce Certified Technical Architect (CTA), multiple Salesforce Architecture certifications, or Salesforce Certified Agentforce Life Sciences Consultant (launched March 2026)
- Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows
- Experience delivering implementations for major pharmaceutical or life sciences companies, with familiarity with the agentic enterprise model and how AI agents can transform commercial and clinical operations
- Prior experience in a Director or practice leadership role within a consulting or professional services organization
- Experience in the Medtech industry, including medical device commercialization, post-market surveillance, or field service operations
- Background in Clinical operations, including clinical trial management, patient engagement platforms, site and investigator management, or clinical data workflows
- Experience in Drug Development and the drug lifecycle, from early-phase research, regulatory submissions (IND/NDA/BLA), and pharmacovigilance through commercialization, lifecycle management, and loss of exclusivity
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.