As a seasonal Listing Support Processor, you will be a critical behind-the-scenes force in our real estate operations. You'll meticulously complete tasks associated with Redfin property listings across various markets and coordinate closely with third-party vendors, and Redfin licensed coordinators throughout the day. You won't have direct contact with clients or agents, but your work greatly influences their success. From the time our sellers sign a listing agreement until an offer is accepted, your responsibility is to complete various tasks associated with supporting the launch and maintenance of our listings on the market. An essential part of your success is being organized and highly detail-oriented. You’ll use Redfin online tools to track your work and share information across teams and you have polished written and oral communication.
About the Role
- Proactively support multiple markets throughout the selling process, working closely with licensed listing coordinators.
- Efficiently schedule and coordinate critical listing activities, including photoshoots, 3D scans, and open houses.
- Liaise with various service providers such as photographers, staging companies, and sign installers, ensuring timely and quality service delivery.
- Manage the processing and quality check of visual assets like photographs, virtual staging, and floor plans, ensuring they meet our high standards (may be asked to obtain MLS credentials).
- Coordinate installing and maintaining listing materials, such as lockboxes, signs, and flyers.
- Collaborate closely with assigned listing coordinators for smooth transition and execution of tasks.
- Utilize Redfin’s custom design tools to offer continuous and seamless support across different markets.
About You
- A minimum of one year of customer service experience, including the use of email, phone, and customer relationship management tools in a high-volume workflow.
- An interest in, or exposure to, the real estate industry.
- Exceptional attention to detail; nothing gets past you.
- Excellent organizational skills and strong interpersonal abilities.
- Proficient in verbal and written communication, ensuring clarity and conciseness.
- Demonstrated ability to manage multiple priorities in a high-energy, fast-paced environment.
- Comfortable with technology; willingness to learn and adapt to new technologies such as Google Suite and Redfin proprietary tools.
- Experienced in using email and phone as primary communication tools.
- A calm and composed approach to problem-solving and communication.
- Be able to work from home in a distraction-free work environment.
- Be resourceful. Always think ahead and solve problems before they become significant issues.
- Work in a fast-paced environment with the ability to focus on multiple priorities simultaneously.
- High level of accountability and a strong service orientation, prioritizing client and agent success.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
**Redfin **is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team!
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at _Careers@Rocket.com_.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $16.53-$24.75. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found **_here_**. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.