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We are looking for someone to join the iPhone LiveOn team. LiveOn is a small team within the iPhone Quality organization that facilitates unreleased products to be “lived on” by Apple employees outside of labs, networks and campuses, through unpredictable real life usage. Our goal is to enable discovery and resolution of unique high impact customer issues and to capture real world user feedback and sentiment on product performance and features so that we can ship the best experience to our customers, delivering the surprise and delight and high customer satisfaction for which Apple is known.
This is a highly cross-functional role that will work closely with various Hardware and Software Engineering functions, Design teams, Quality and Operations. If you are passionate about iPhone, the iPhone ecosystem and the customer experience, and love working in a dynamic environment where you will need to rise to meet every day challenges with a whatever it takes attitude, we want you to join our team!
Description
In this role, you will be involved in shaping future products at Apple. The LiveOn Engineering team works across the development process and interacts with development teams, technology teams and a multitude of passionate employees testing and reporting issues with unreleased prototype hardware and software.
The LiveOn Engineer will be critical to the success of the program, capturing feedback, driving closure on open technical issues, surveying and summarizing customer insights and sentiment, and developing and improving tools.
Responsibilities
Involvement in every aspect of a LiveOn program from inception to close: scoping the program and requirements, gaining approval, execution, lessons learned and ongoing improvements Work cross functionally to effectively acquire and report user experience feedback Track technical issues identified, working with the relevant teams to drive to closure Build surveys and tasks that will provide critical insight to user behavior and sentiment Summarize key findings, issues and take aways to cross functional leaders and executives Manage and track device distribution Perform device characterization and testing
Minimum Qualifications
3+ years of experience in Product Development and/or Manufacturing BS degree in Engineering Field or Human Factors Engineering
Preferred Qualifications
Quick learner of new technical concepts, with an understanding of fundamental engineering principles from hardware, software, services and the customer experience across all three Exceptional at building relationships and working collaboratively across diverse technologies and cross-functional teams in a dynamic, hands-on environment Ability to partner with Engineering and Manufacturing teams Superb organizational and time-management skills with the ability to work on multiple projects and issues concurrently Excellent communication skills, with ability to clearly convey a message, present findings and suggest recommendations to all levels of stakeholders, including executive management High level of initiative and attention to detail Passionate and inquisitive, seeking to pursue everyday problems in innovative ways Knowledge of product development and manufacturing processes Data-driven and results oriented
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $128,400 and $236,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants
Apple accepts applications to this posting on an ongoing basis.