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Apple Music’s Lyrics Operations is responsible for the lyrics experience available to millions of Apple Music subscribers worldwide. Our team owns the quality and coverage of lyrics content across Apple Music's global catalog, ensuring that every lyric displayed is accurate, timely, and complete. We continuously push for innovation — always with the goal of delivering a world-class experience for Apple Music listeners everywhere.
Description
We are looking for an experienced Program Manager to own end-to-end delivery of Machine Learning and Tooling initiatives across a global, cross-functional organization.
In this position, you’ll work with Engineering, Operations, and international teams to manage the end-to-end workflows and systems that power lyrics delivery, driving efficiency and operational excellence across a complex network of content partners and internal teams.
Our program spans tooling platforms, operational workflows, and AIML initiatives. You will own complex and ambiguous projects from inception through delivery — defining scope, driving alignment, managing risk, and ensuring perfect execution within deadlines.
You will serve as the global DRI for initiatives that touch international teams and regional operations, making sure partners in every time zone are included early and heard clearly.
Strong communication is non-negotiable. You must be able to synthesize complexity into clarity, tailor your message to the audience, requiring you to effectively translate business requirements into clear functional and technical specifications for engineering teams, and vice versa.
You will also be expected to look beyond your assigned portfolio. The best PMs on this team identify process gaps and propose improvements that make the whole team better.
Responsibilities
Own end-to-end project management for ML and tooling initiatives — defining scope, objectives, timelines, and success metrics, and driving delivery from planning through follow-through
Serve as global DRI for initiatives impacting APAC, EMEIA, and international partners, ensuring regional teams are included early and aligned throughout
Bridge Engineering and Operations: translate technical constraints for business partners and operational needs for engineering teams
Proactively identify, assess, and mitigate program risks, developing contingency plans to ensure project success
Lead project reviews, leadership presentations, and status communications; maintain dashboards, reports, and documentation that keep stakeholders informed and decisions grounded in data
Minimum Qualifications
5+ years as a Product Manager or AIML Program Manager in the music/media industry Demonstrated ability to own projects end-to-end, from ambiguous problem through structured delivery Excellent written and verbal communication skills, with the ability to tailor message to different audiences Ability to work independently, drive clarity in ambiguous spaces, and manage complex cross-functional initiatives. Strong analytical thinking and structured problem-solving skills Passion for music and deep appreciation for Apple’s design and user experience principles Comfortable working in technical environments alongside engineering and data teams Direct experience handling sensitive and confidential information with integrity and discretion Ability to be onsite; this role is an in-person, onsite position Available to work some nights and weekends as needed Up to 5% + travel required; both domestic and international
Preferred Qualifications
Demonstrated experience shipping ML-powered consumer features at scale Experience preparing and delivering executive-level reviews and leadership communications Self-starting, self-motivated, and self-sufficient; thrives with minimal direction in high-ambiguity environments Thrives in highly collaborative projects, effective at building consensus, handles decisions with ease, and has the ability to navigate ambiguity
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $153,000 and $230,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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Apple accepts applications to this posting on an ongoing basis.