Overview
Join an exciting **Microsoft 365 Consumer Category team **that sits at the center of one of Microsoft’s most important subscription businesses. This role is ideal for someone who thrives in ambiguity, loves turning complex business signals into clear action, and wants to shape how the category operates, invests, and grows across the Americas. You will help create the operating discipline, insight quality, and program rigor needed to accelerate acquisition, renewals, attach, revenue, and long-term customer value.
**Microsoft’s Consumer Channel Sales organization **brings Microsoft 365, Windows, and Surface experiences to life through world-class retail, digital, and partner channels. The M365 Consumer Category Management team leads the business strategy, performance management, investment planning, and go-to-market execution required to grow subscribers and revenue across the region. The team partners deeply with Sales, Marketing, Finance, Product, Worldwide Category, and external partners to convert strategy into measurable business outcomes.
As the **M365 Senior Category Manager **you will be accountable for building and running the operating system that helps the Americas M365 category make faster, better, and more data-driven decisions. You will own key Rhythm of Business processes, translate performance data into insight-driven action, and manage the program and investment governance that ensures resources are deployed against the highest-impact growth opportunities. This is an individual contributor role with broad influence across senior stakeholders, regional teams, finance partners, marketing leads, and category peers.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Rhythm of Business Leadership
- Design, manage, and continuously improve the M365 Americas operating cadence across weekly performance reviews, monthly business reviews, investment reviews, planning checkpoints, and leadership forums.
- Create clarity across stakeholders by defining agendas, decision points, owners, follow-ups, and escalation paths for key business rhythms.
- Ensure regional category priorities are consistently represented in leadership cadences, with clear visibility to risks, opportunities, blockers, and actions.
- Build scalable templates, scorecards, and communication mechanisms that improve predictability, accountability, and execution discipline.
Data, Insights, and Performance Storytelling
- Analyze M365 performance across revenue, gross adds, attach, activations, renewals, auto-renewal, partner performance, and channel mix to identify key drivers and actionable insights.
- Partner with Finance, Sales, Marketing, Worldwide Category, and business intelligence teams to improve data quality, metric consistency, and shared understanding of performance.
- Develop dashboards, models, and executive-ready narratives using tools such as Excel and Power BI to simplify complex business signals.
- Translate insights into clear recommendations that influence in-quarter execution, longer-term planning, investment choices, and partner strategies.
- Proactively identify emerging risks and opportunities, connect patterns across markets and channels, and drive the right owners toward resolution.
Programs and Investments
- Support the strategy, governance, and execution of M365 category programs and investments across Retail, Digital, Direct, and partner channels.
- Partner with Finance and Category leads to evaluate investment requests, define assumptions, assess ROI, track outcomes, and ensure funds are aligned to the highest-impact business priorities.
- Drive program operating rigor, including intake, prioritization, milestone tracking, approval readiness, performance measurement, and post-mortem learnings.
- Improve visibility into program performance and investment effectiveness, connecting spend to revenue, acquisition, attach, renewal, and customer-value outcomes.
- Collaborate with Sales, Marketing, and partner-facing teams to ensure programs are executable, measurable, and aligned with regional and Worldwide strategy.
Cross-Functional Leadership
- Influence without authority across a matrixed stakeholder environment, building trust with regional leadership, Finance, Sales, Marketing, Product, and Worldwide Category partners.
- Operate as a connective tissue across the category team, ensuring priorities, insights, and investment decisions are aligned and clearly communicated.
- Bring structure to ambiguous business problems, frame tradeoffs, and guide stakeholders toward decisions that improve execution and business impact.
- Model a culture of accountability, curiosity, partnership, inclusion, and continuous improvement.
Embody our culture and values.
Qualifications
Required/minimum qualifications
4+ years category management, product management, marketing strategy, business planning, product planning, or related work experience AND Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field
- OR equivalent experience.
Additional or preferred qualifications
6+ years category management, product management, marketing strategy, business planning, product planning, or related work experience AND Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field
- OR equivalent experience.
4+ years experience managing and expanding a category and attaining sales and profitability targets within a complex (e.g., multinational or matrixed) organization
- OR equivalent experience.
3+ years of experience with consumer subscriptions, retail or digital channels, partner programs, investment governance, or go-to-market planning.
3+ years of experience building performance reporting, business reviews, dashboards, executive narratives, or operating rhythms.
3+ years of experience demonstrating the ability to collaborate across functions, manage ambiguity, and communicate clearly with senior stakeholders.
Category Management IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**