Machine Learning Engineer, Gai Search Platform - Moveworks

ServiceNow ServiceNow · Enterprise · Mountain View, CA +1 · Engineering, Infrastructure and Operations

Machine Learning Engineer focused on Generative AI Search Platform to improve search-based question answering systems using traditional ML and generative AI. The role involves developing LLM-enabled generative AI features, building conversational search systems, and enhancing enterprise search experience. It also includes developing evaluation metrics and methodologies for search models, leveraging LLMs for enterprise challenges like security and privacy. The role works closely with product, ranking, and infrastructure teams to drive agentic search products.

What you'd actually do

  1. Drive the development of our search platform with new LLM-enabled generative AI features in a fast-paced environment.
  2. Develop systematic evaluation metrics and methodology for our search models, leveraging LLMs to address unique challenges in the enterprise such as security and privacy.

Skills

Required

  • 3+ years of engineering experience
  • Experience relevant to search platforms such as traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
  • Background in text processing, information retrieval, natural language understanding, or machine learning.

Nice to have

  • Experience with (or desire to learn) large language models, retrieval augmented generation (RAG), and agents.
  • Experience in Python.
  • Contributing to mature python libraries or platform code, including open-source repositories is a nice to have.
  • Experience in Golang

What the JD emphasized

  • search platforms
  • search ranking and relevance
  • question answering systems
  • text processing
  • information retrieval
  • natural language understanding
  • machine learning
  • LLMs
  • retrieval augmented generation (RAG)
  • agents

Other signals

  • Generative AI features
  • LLM-enabled
  • Conversational search systems
  • Enterprise search experience
  • Agentic search products