There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our more than 185 - year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Title: MACHINE SUPPORT SPECIALIST - SG7 - Saltillo
Primary Location: Saltillo
Function: Customer Experience (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 185 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.
Main Responsabilities
- Assist and advise dealers personnel and field staff in solving complex technical problems on assigned products utilizing the Case & Contact Management System (CCMS).
- Analyze data from multiple sources such as machine telematics data, CCMS cases, warranty claims, and part sales to identify emerging issues.
- Provide feedback to the factory regarding product performance issues, product deficiencies, and customer requirements and concerns.
- Support the Early Detection Problem Resolution (EDPR) process by identifying trends through CCMS case input.
- Develop and deliver technical training for complex products, services or initiatives for field teams and channel partners.
- May travel to the field to provide problem resolution support on complex problems.
- Publish dealer facing solutions for respective products.
What Skills You Need
- Mechanical & electrical systems knowledge
- Machine operation understanding
- Troubleshooting failures
- Blueprints & schematics
What Makes You Stand Out
- Communicates effectively
- Root Cause Analysis
- Influences other without authority
- Strong focus on quality, turnaround time, and repair cost control
Education
- · Bachelor’s degree in electromechanical, industrial maintenance, mechatronics or agricultural related field.
This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have the necessary work permits to work in the country.