Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.
About Superhuman
Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more atsuperhuman.com and about ourvalues here.
The Opportunity
Superhuman is building a centralized Academy from the ground up — and we need someone to run it. In this role, you'll lead the team responsible for creating self-serve educational content and delivering training programs across all of Superhuman's product lines, including established products and net-new AI products that are still going to market. Your mission is to make customers measurably more successful with Superhuman by driving product adoption post-activation.
You'll join at a pivotal moment: the LMS is being stood up, the team is growing, and the playbooks that will define how our customers learn are being written for the first time. Some of the products you'll be building education for are still taking shape — without established user journeys, adoption benchmarks, or tidy content calendars to inherit. You'll have a talented team, a clear mandate to drive adoption, and the latitude to figure out how to get there.
This is a role for someone who thrives at the intersection of customer education strategy and hands-on execution — someone who knows how education programs have traditionally been built, and has the judgment to adapt that knowledge to a fast-moving AI company where products evolve weekly and development cycles are measured in days, not months. You'll use AI not just as a subject you teach, but as a tool that makes your team faster, more autonomous, and more impactful.
In this role, you will:
- Lead a team of educational content creators and trainers and set a high bar for both quality and pace of execution across all workstreams
- Own the creation and ongoing improvement of self-serve educational content (courses, guides, videos, tips) and instructor-led training programs (live, on-demand, and custom enterprise engagements) across all product lines
- Build education for products at every stage of maturity, from established SaaS products with clear user journeys to pre-market AI products where you'll need to create effective resources without the safety net of existing adoption data
- Partner with the head of the Customer Education group to connect everything the team builds to measurable adoption outcomes, define what success looks like, and build the measurement frameworks to track it
- Develop and maintain a content and training roadmap that keeps pace with rapid product development, prioritizing across competing opportunities to maximize impact on product adoption
- Embed AI tools and workflows across the team to accelerate content production, solve operational problems, and reduce dependency on other teams
- Work cross-functionally with lifecycle marketing, product, growth, customer success, and operations to align educational content with the customer journey and ensure the Academy is a strategic adoption lever — not a silo
- Experiment with new educational formats, channels, and approaches that challenge traditional thinking about how customer education is delivered
Qualifications
- 5+ years in customer education, learning & development, or a related field, with experience building or scaling programs that include self-serve content, instructor-led training, and/or digital learning
- 2+ years of people management experience leading content, training, or education teams
- Experience in a high-growth AI or SaaS environment with rapid product development cycles and compressed timelines for content creation
- Proven ability to operate in ambiguity—new products, evolving roadmaps, incomplete data—and deliver results without waiting for perfect information
- Strong applied AI fluency: you use AI tools daily and can embed AI-powered workflows across a team to accelerate output and reduce dependency on other teams
- Ability to define adoption-focused success metrics for education and build measurement frameworks from scratch
- Effective cross-functional partner who can work with product, marketing, and customer success to position education as a strategic adoption lever
- Bonus: experience across enterprise/corporate and higher education verticals, experience with LMS implementation, or a background in instructional design
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Compensation and Benefits
Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”.
Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position, by compensation zone, and outlined below and may be modified in the future.
United States:
Zone 1: $166,000 - $208,000/year USD
Zone 2: $150,000 - $187,000/year USD
Canada:
Zone 1: $171,000 - $214,000/year CAD
For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.
We encourage you to apply
At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).