About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
About the team
Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.
Japan Value Added Services (VAS) is a newly created function reporting into the Japan Country Manager and the Head of Asia Pacific VAS. All associated capabilities and services will report into the three functions in VAS – Acceptance Sales, Solution Sales and Technical Enablement. These functions together are accountable for both sales and end-to-end technical enablement of VAS products towards all types of clients such as banks, financial institutions, platformers, merchants, wallet providers, etc. The team coordinates across various business functions in Japan such as Client Relationship Management and Client Services, as well as our global offices, to support the business growth of our clients.
What a Manager, Acceptance Sales does at Visa: Reporting to the Head of Acceptance Sales, this role is responsible sales and post-sales technical enablement of clients across a broad range of Value Added Services products and Visa core technology, many of which are highly prioritized country-level strategic initiatives at Visa.
Key responsibilities of the role include:
- Own sales targets and sell a subset of Visa products and solutions to Visa Japan clients
- Explain technical products to clients in simple terms
- Manage a subset of existing Visa accounts who use our products as an account manager
- Report sales pipeline and progress to senior leadership periodically
- Collaborate closely with other Visa Account Executives to generate new opportunities
- Create sales narratives, sales material, technical explainers as required for successful sales
- Stay up to date on Visa products and solutions by collaborating with product teams internally
- Support sales strategy creation where required
- Improve Visa’s existing ways of work to make our work more effective in serving both client and Visa strategic priorities
- Take clear ownership and accountability of assigned work and effectively manage risk through consistent application of relevant Visa Key Controls
Why this is important to Visa As a business whose success and growth is largely driven by how well our solutions deliver results for our clients, the Technical Enablement Analyst is needed to ensure Visa technology is deployed to solve client problems and maximize value with respect to both client and Visa strategic priorities.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
What you will need:
Experiences
- Full professional level in both Japanese and English.
- Minimum 8 years’ experience in a sales-focused role involving client management.
- Proven track record in intercultural and cross-functional project management.
- Proven track record of translating business requirements into technical requirements and vice versa
- Proven track record of leading client discussions in technical topics.
- Experience of client and stakeholder management at large, complex organizations.
- High proficiency in Microsoft PowerPoint and Excel.
- Understanding of Japanese payments industry is a plus.
Key Competencies
- Proven literacy in technology and ability to read and understand highly technical solutions
- Proven skills in selling highly technical solutions to corporations, against numeric targets
- Proven track record of client account management
- Proven skills in effectively communicating solution requirements internally and externally
- Commercial and business acumen, ability to make feasible recommendations against client needs
- Consulting skills for simplifying complex technical topics into simple words and value propositions
- Client-first mindset and ability to problem-solve with clients and suggest solutions with respect to both client and Visa strategic priorities.
- Self-starter with demonstrated ability to take initiative and adapt in a fast-changing, often ambiguous market environment
- Truly keen to understand client problems from their eyes and dive into technical problems
- Disciplined approach to risk management, identifies and analyses risks when making decisions
- Highly disciplined and organized approach to execute consistently and systematically on both immediate and long-term priorities
Personal Characteristics
- Very client focused.
- Excellent bilingual communication skills, both verbal and written.
- Excellent team-work skills and leadership mindset.
- Has stature, gravitas, reputation, and professional attitude, internally and externally.
- Ability to create rapport with clients to become their trusted subject matter expert (SME).
- Leads superior end-to-end results, in a sustainable way.
- Curious, with a drive to continuously learn independently.
- Disciplined and organized in a way that enables consistent delivery of results while also being able to respond to unexpected demands.
- Courageous, accountable, and willing to challenge the status quo, and drive innovation.
- Trustworthy and possesses the highest standards of ethical conduct and integrity. Genuinely cares for and is inclusive of people, supports people’s wellbeing.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.