Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix is the world's leading streaming entertainment service with over 230 million paid memberships in over 190 countries. Our mission is to entertain the world and we are constantly innovating to bring the best stories from around the world to our members. With the incredible launch of our ad-supported model, we are now working toward providing more choices for consumers and a premium brand experience for advertisers.
Netflix is seeking a Manager of Account Management who will be responsible for leading a team of Account Managers who function as a strategic partner to sales leading end-to-end Netflix Ads campaigns. The ideal candidate will be responsible for partnering with their aligned Sales Directors on all pitch-to-pay processes, driving revenue growth against account lists and ensuring our clients have exceptional experiences working with Netflix. The Account Management team partners with many cross-functional teams including Sales, Ad Ops, Product, Measurement, Pricing and Packaging, Inventory, Integrated Marketing, etc. on all aspects of the campaign lifecycle. This role will work closely with Sales and Account Management leadership to identify efficient workstreams and establish strong relationships internally and externally with key Advertisers and Agencies.
Key Responsibilities:
Lead and manage a team of Account Managers responsible for pre-to-post sale campaign planning, execution and insights in partnership with Client Partners
Hold team members to high standards and accountability by maintaining clear performance standards, enforcing talent accountability, and driving feedback loops to support ongoing development.
Partner with aligned Sales Director(s) to develop and execute sales strategies and packaging to meet revenue targets and drive business growth
Develop, document and rollout new processes and workflows that create efficiencies for day-to-day Account Management responsibilities allowing them to focus on higher value activities
Serve as a subject matter expert with cross-functional teams including Ad Ops, Product, Measurement, Pricing and Packaging, Ads Marketing, etc. on key projects & initiatives that drive value and efficiency for the organization
Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations and booking trends
Work closely with Sales Ops on setting and measuring KPIs, ensuring accurate revenue forecasting and advertiser level reporting
Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns
Analyze sales data to measure performance and identify areas for improvement and potential revenue growth
Establish and maintain relationships with key clients and media agencies
We’re Looking for:
7+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a heightened focus on video and programmatic advertising
Strong leadership and team management skills with a proven track record of managing direct reports and leading with confidence and clarity
Excellent understanding of Sales Operations and pitch-to-pay systems and workflows
Deep knowledge of digital media sales across Deal Types including Direct IO, Programmatic Guaranteed and PMP transaction models
Experience with audience-based planning and selling strategies
Excellent communication and presentation skills
Data fluency and analytical curiosity to guide teams on surfacing meaningful insights that drive stronger outcomes for advertisers
Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems
Deep understanding of Advertising Measurement vendors and solutions
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.