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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Manager of Business Operations will be a strategic and operational force within the Analytics Center of Excellence Business Operations and Strategy team. This role is central to driving the rhythm of business, accelerating performance, and building scalable processes that support Salesforce Analytics' growth objectives.
You'll bring a data-driven mindset and structured problem-solving approach to tackle complex operational challenges. You will partner closely with cross functional teams across Product, Finance, and Sales to turn strategy into execution. You will manage the day-to-day execution of strategic initiatives, ensuring business requirements are met and risks are mitigated.
Responsibilities
- Project Management: Lead 1–2 key operational projects simultaneously, maintaining responsibility for timelines, data analysis, and implementation.
- Cross-Functional Collaboration: Partner with teams across Salesforce (Sales, Product Operations, Finance, Deal Desk) to ensure operational alignment and data integrity.
- Performance Reporting & Insights: Develop business cases and status reports for leadership to track the effectiveness of new process implementations.
- Process Optimization: Identify gaps in current workflows and data processes, delivering actionable recommendations that improve operational efficiency and scalability.
- Rhythm of Business: Drive the cadence of key GTM operational processes ensuring consistent execution and accountability across teams.
Required Skills and Experience
- Educated: Bachelor’s degree
- Experience: 5+ years of related experience in operations, project management, or a similar role within a technology company.
- Project Lead: 3+ years of experience leading project workstreams and managing cross-functional stakeholders.
- Analytical: Strong proficiency in data analysis and using data to drive operational decisions.
- Execution-Oriented: Proven ability to manage competing priorities and deliver projects on schedule.
- Communicator: Strong verbal and written communication skills, with the ability to present findings clearly to mid-level management.
Preferred Skills and Experience
- Proficiency in Tableau or similar data visualization tools.
- Experience with Salesforce CRM and ecosystem.
- Certification in Lean Six Sigma or PMP.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.