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**Job Function: **
Customer Management
**Job Sub Function: **
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
Locations: Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL
DePuy Synthes is recruiting for a Manager, Capital.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Manager, Capital is responsible for leading capital‑related operations and processes that support DePuy Synthes’ commercial and operational objectives. This role oversees capital equipment, assets, or investment‑related activities to ensure accuracy, compliance, and operational effectiveness. The Manager plays a key role in driving cross‑functional collaboration, improving capital utilization, and supporting strategic decision‑making that enables business growth and customer satisfaction.
Key Responsibilities
Lead and manage capital‑related operations, ensuring effective planning, execution, and oversight of assigned processes.
Supervise, coach, and develop a team responsible for capital transactions, assets, or programs.
Ensure compliance with company policies, internal controls, and applicable regulatory or audit requirements.
Partner with Finance, Sales, Supply Chain, and Operations teams to support capital strategy and execution.
Monitor key performance indicators and capital metrics to identify risks, trends, and improvement opportunities.
Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer or stakeholder experience.
Support implementation and optimization of systems, tools, and reporting related to capital management.
Act as an escalation point for complex or high‑impact capital‑related issues.
Qualifications
Education
Required: Bachelor’s degree in Business, Finance, Operations, Supply Chain, or a related field.
Preferred: Master’s degree (MBA or equivalent).
Experience and Skills
Required:
6–8 years of progressive experience in capital operations, commercial operations, finance, or related business functions.
Prior people‑management experience, including coaching and performance management.
Demonstrated ability to manage complex processes and drive cross‑functional alignment.
Preferred:
Experience in a regulated industry such as medical devices, healthcare, or life sciences.
Familiarity with ERP, CRM, or capital asset management systems.
Experience supporting capital equipment, asset lifecycle management, or large‑scale investments.
Experience leading continuous improvement or operational excellence initiatives.
Knowledge of Lean, Six Sigma, or similar methodologies.
Strong analytical and problem‑solving skills, with experience using data to inform decisions.
Excellent written and verbal communication skills.
Ability to operate effectively in a fast‑paced, matrixed environment.
Other
Language: English (required).
Travel: Up to 20%, primarily domestic.
Certifications: Finance, operations, or project management certifications (preferred).
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Consulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Performance Measurement, Process Improvements, Process Optimization, Quality Services, Technical Credibility, Technical Support
The anticipated base pay range for this position is :
$102,000.00 - $177,100.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year