Manager - Client Experience / Human-AI Interaction Designer - Finance Operate
Engineering and Product | Engineering Management
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Position Summary
Step into a role where you’ll help shape the future of finance. As part of our Finance Transformation team, you’ll collaborate with CFOs, finance leaders, and executive clients to solve their most complex challenges. Leveraging Deloitte’s unmatched resources and deep industry insights, you’ll deliver innovative, market-driven solutions that modernize finance functions, elevate performance, and drive meaningful organizational change. Join us to empower clients to become strategic business partners, manage risk, and unlock new levels of financial and operational excellence.
Recruiting for this role ends 09/30/2026.
As a Manager and Client Experience / Human-AI Interaction Designer within our Finance Transformation Tech Enablement team, you will lead platform and experience design for the Finance Operate Platform—translating complex agentic AI capabilities into intuitive, trust-building interfaces. You will design dashboards, exception flows, human-in-the-loop interaction patterns, and demo environments that drive adoption of the Offering delivery portal.
Work You Will Do
Platform Experience Design
• Lead end-to-end UX and interaction design for Offering delivery portal and Finance Operate Platform interfaces, including practitioner dashboards, exception management flows, SLA visualizations, and client governance views.
• Design human-in-the-loop interaction patterns for AI/agentic workflows, ensuring automated actions are transparent, explainable, and easy to review and approve.
• Develop and maintain design standards, component libraries, and UX guidelines for the Finance Operate Platform.
• Partner with the AI/Automation Architect and Solution Architect to translate technical capabilities into user-centered designs.
Demo & Client Engagement
• Lead the design and execution of platform demos for client engagement, including demo environments, narrative flows, and visual prototypes.
• Partner with business development and offering leadership to design compelling visual stories around platform capabilities and accelerator value propositions.
• Gather and synthesize feedback from client-facing demos and live engagements to continuously improve the platform experience.
Stakeholder Collaboration
• Collaborate with Engineering, Data, and Process teams to ensure designs are technically feasible and aligned with delivery realities.
• Facilitate design workshops and reviews with internal and external stakeholders.
• Document design rationale, user research findings, and interaction specifications for team reference.
Innovation & Emerging Patterns
• Stay current on emerging trends in AI-native UX, conversational interfaces, and human-in-the-loop design patterns.
• Evaluate and recommend UX/UI tools and prototyping platforms appropriate for the Finance Operate context.
The team
Our Finance Operate offering provides ongoing operation of the Finance function as an extension of Deloitte’s Finance Transformation Advise and Implement offering portfolio. The team works across finance strategy, process, operations, and technology to help organizations enable scalable finance outcomes. Professionals in this practice support delivery in complex environments while helping clients advance modernization across Finance Operate capabilities.
Qualifications
Required
• Bachelor's degree in Design, Human-Computer Interaction, Information Systems, or related field.
• 6+ years of experience in UX/product design, interaction design, or digital experience roles, with demonstrated ownership of complex enterprise products.
• Proficiency in modern design and prototyping tools (Figma, Sketch, Adobe XD, or equivalent).
• Demonstrated experience designing enterprise dashboards, workflow interfaces, or data-intensive applications.
• Strong communication and facilitation skills; ability to present and defend design decisions to senior stakeholders.
• Experience collaborating within cross-functional technology delivery teams.
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available
Preferred
• Experience designing human-in-the-loop AI or agentic workflow interfaces.
• Background in financial services, consulting, or Finance Operate delivery environments.
• Familiarity with ServiceNow portal and UX capabilities.
• Experience leading client-facing demos or design sprints in a consulting context.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000-$252,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. **Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers**
Requisition code: 357072
Job ID 357072