Manager, Content Design

Roblox Roblox · Consumer · San Mateo, CA · Design & Creative

Manager, Content Design role at Roblox, focusing on architecting and unifying the product voice, narratives, and content design systems. The role involves leading a team of content designers, advocating for the user, driving horizontal strategy, and operationalizing the content design discipline. It requires a strong understanding of UX principles, information architecture, and experience in managing content strategy for sensitive user experiences, collaborating with cross-functional partners, and ensuring global scalability. The role is player-coach, managing a team while also contributing to craft and execution.

What you'd actually do

  1. Architect and Unify the Product Voice, Narratives & Systems: You will be responsible for the craft and unified voice across our content design systems. Ensuring consistency in voice, tone, terminology, and style.
  2. Advocate for the user and drive a holistic Content Design vision... create and execute a scaling strategy that stays ahead of the growing business., making our products safe, valuable, understandable, and easy to use.
  3. Drive Horizontal Strategy: Identify and resolve friction points where product pillars overlap. Use empathy, logic, and technical acumen to inform content choices, and influence leaders and cross-functional partners.
  4. Lead a Team of Content Designers: While this is a player-coach role you will manage a team of content design specialists embedded across different product orgs. You’ll be responsible for their career growth, resource allocation, and maintaining a high bar for craft and execution.
  5. Operationalize the Discipline: Define the engagement model, process, and culture for Content Design at Roblox. You will ensure the team is a strategic partner to Product Design and UXR from the very start of the design and development process.

Skills

Required

  • 10+ years' experience in content design, UX writing, content strategy
  • at least 3+ years in a management role
  • strong portfolio showcasing a variety of content design work
  • Ability to build a team culture
  • Ability to context switch across between technical documentation, emotional/empathetic flows, and persuasive/clear UI
  • Experience in providing content strategy for sensitive user experiences
  • Proven track record collaborating with and influencing a vast variety of cross-functional peers and stakeholders
  • A strong understanding of UX principles, information architecture, naming and taxonomies,and user-centered design
  • Systems Mastery: Experience building or leading the content side of a major Design System
  • Excellent communication skills
  • Bachelor's degree in English or another language, Communications, UX, HCI, or equivalent practical experience
  • A proactive mindset with the ability to self-manage

Nice to have

  • Passion for our Roblox core values: respect the community, we are responsible, take the long view, and get stuff done.

What the JD emphasized

  • complex, high-growth tech environment
  • sensitive user experiences
  • vast variety of cross-functional peers and stakeholders