Manager, Crisis Management and Enterprise Resilience

Netflix · Big Tech · Los Angeles, CA +4 · Program Management

Netflix is seeking a Manager, Crisis Management and Enterprise Resilience to create and lead a modern, business-aligned enterprise crisis management and resilience discipline. This role will design and architect strategies, and execute operationally to mitigate, prepare for, respond to, and recover from disruptive events. Responsibilities include developing frameworks, playbooks, training, and integrating continuity and recovery concepts into the crisis management lifecycle. The role requires deep understanding of risk, continuity, incident management, and crisis leadership, with proven experience in complex environments and coordinating real incidents.

What you'd actually do

Design, maintain, and refine an Enterprise Crisis & Resilience Framework and program.
Lead and facilitate a crisis & resilience steering team with key cross‑functional (XFN) stakeholders, and ensure complimentary programming and efforts across enterprise teams.
If needed, serve as Crisis Coordinator during enterprise‑level events, running crisis calls and driving clarity on decisions, owners, and impacts.
Design and lead an exercise program—from drills to leadership tabletop simulations—to validate plans, stress‑test roles and responsibilities, and strengthen XFN coordination.
Conduct discovery of existing BC and resilience activities and establish a baseline understanding of critical business functions and current continuity practices.

Skills

Required

Deep understanding of risk, continuity, incident management, and crisis leadership
Ability to simplify complexity into clear principles, tools, and routines
Demonstrated ability to design frameworks, escalation models, and governance from the ground up in complex, high-autonomy environments
Proven experience coordinating real incidents and crises, serving as a leader during enterprise-level activations, briefing executives, and aligning XFN response under pressure
Experience building and operationalizing playbooks, toolkits, exercises, and training that are adopted and used at scale
Ability to work effectively with XFN partners to connect risk views, continuity needs, and incident/threat data into concrete priorities and actions
Excellent written and verbal communication skills
Skilled at analyzing incident and threat information, spotting emerging patterns, and helping shape practical mitigation and preparedness strategies
Familiar with global frameworks and standards; able to adapt and apply principles without unnecessary bureaucracy
Proficiency with crisis and incident management tools (e.g., Everbridge, Dataminr, Ontic, Google Workspace)
Proven ability to thrive in resource-constrained, high-autonomy environments and deliver results
10+ years of experience across some combination of crisis/incident management, global resilience, business continuity, risk management, or related fields

Nice to have

Experience in the entertainment industry

What the JD emphasized

create and anchor a modern, business‑aligned enterprise crisis management and resilience discipline
translate global best practices into lean, culturally aligned tools and processes that leaders actually use
design and architect strategically, but also execute operationally
new, senior individual contributor role
Understanding, and being energized by, our [culture memo] is essential
reduce overlap and close gaps
systems, tools, and communication protocols needed for rapid, coordinated crisis and emergency management
Own foundational documentation, hygiene, and/or audit of plans, playbooks, roles, etc.
Refine our severity model, activation criteria, triggers, and escalation pathways
Build and maintain a Crisis Playbook and Toolkit
Support stakeholder and executive communications before and during crises
Track decisions, actions, dependencies, and accountabilities during events
strengthen XFN coordination
ensuring role clarity and readiness
drive concrete improvements to frameworks, playbooks, training, escalation criteria, and processes
establish a baseline understanding of critical business functions and current continuity practices
Define a lightweight, culturally‑appropriate BC/operational resilience target state and roadmap
Ensure that continuity and recovery concepts are integrated into the crisis management lifecycle
ensure the most material operational and strategic risks have realistic crisis plans behind them
Deep understanding of how risk, continuity, incident management, and crisis leadership fit together, with the ability to simplify complexity into clear principles, tools, and routines.
Demonstrated ability to design frameworks, escalation models, and governance from the ground up in complex, high‑autonomy environments.
Proven experience coordinating real incidents and crises, serving as a leader during enterprise‑level activations, briefing executives, and aligning XFN response under pressure.
Experience building and operationalizing playbooks, toolkits, exercises, and training (eg: tabletops and functional drills) that are adopted and used at scale.
Ability to work effectively with XFN partners to connect risk views, continuity needs, and incident/ threat data into concrete priorities and actions.
Excellent written and verbal communication skills, including leading coordination calls, conducting training, briefing senior leaders, and writing clear plans, playbooks, and reports.
Skilled at analyzing incident and threat information, spotting emerging patterns, and helping shape practical mitigation and preparedness strategies.
Familiar with global frameworks and standards; but able to adapt and apply principles without unnecessary bureaucracy.
Proficiency with crisis and incident management tools, inc. Everbridge, Dataminr, Ontic, Google Workspace, etc.
Proven ability to thrive in resource‑constrained, high‑autonomy environments and deliver results.

Read full job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Opportunity:

Our Enterprise Security team has emergency response capabilities and an Incident Management Team program, paired with foundational risk and continuity work. What’s missing is a crisis and resilience owner that ties it all together.

You will create and anchor a modern, business‑aligned enterprise crisis management and resilience discipline that ensures we can mitigate, prepare for, respond to, and recover from disruptive events. You’ll translate global best practices into lean, culturally aligned tools and processes that leaders actually use—light on bureaucracy, high on context and judgment. You will both design and architect strategically, but also execute operationally, with a focus on bolstering our Crisis Management program, while expanding our Business Continuity / Resilience capabilities.

This is a new, senior individual contributor role reporting to the Senior Manager of Global Security and Risk Programs. You can be based in your choice of our US offices, but we’d love it if you were in the LA area; and you’ll need to travel occasionally. Understanding, and being energized by, our culture memo is essential as we expand our Dream Team. We take culture seriously and see it in practice every day.

What You’ll Do:

Strategy, Governance, and Administration

Design, maintain, and refine an Enterprise Crisis & Resilience Framework and program.
Clarify and document roles, responsibilities, and interfaces across emergency response, incident management, crisis management, and business continuity (BC) to reduce overlap and close gaps.
Lead and facilitate a crisis & resilience steering team with key cross‑functional (XFN) stakeholders, and ensure complimentary programming and efforts across enterprise teams.
Establish and maintain the systems, tools, and communication protocols needed for rapid, coordinated crisis and emergency management.
Own foundational documentation, hygiene, and/or audit of plans, playbooks, roles, etc.

Operational Support

If needed, serve as Crisis Coordinator during enterprise‑level events, running crisis calls and driving clarity on decisions, owners, and impacts.
Refine our severity model, activation criteria, triggers, and escalation pathways, integrated with Safe@ (GSOC) and existing process.
Build and maintain a Crisis Playbook and Toolkit, including scenario playbooks, checklists, templates, etc.
Support stakeholder and executive communications before and during crises by building and enabling channels, tools, and templates with key XFN partners.
Track decisions, actions, dependencies, and accountabilities during events, and ensure they are captured for follow‑through and learning.

_Training _

Design and lead an exercise program—from drills to leadership tabletop simulations—to validate plans, stress‑test roles and responsibilities, and strengthen XFN coordination.
Develop, deliver, and track targeted training and awareness for crisis roles, XFN partners, and internal enterprise security teams, ensuring role clarity and readiness.
Support broader readiness and preparedness efforts in partnership with EHS, HR, Engineering and other stakeholders.
Lead after‑action reviews following significant events; identify root causes and key lessons, and drive concrete improvements to frameworks, playbooks, training, escalation criteria, and processes.

Resilience Foundations & Risk Integration

Conduct discovery of existing BC and resilience activities and establish a baseline understanding of critical business functions and current continuity practices.
Define a lightweight, culturally‑appropriate BC/operational resilience target state and roadmap.
Ensure that continuity and recovery concepts are integrated into the crisis management lifecycle.
Partner with key functional owners to ensure the most material operational and strategic risks have realistic crisis plans behind them.

Skills and Experience:

Deep understanding of how risk, continuity, incident management, and crisis leadership fit together, with the ability to simplify complexity into clear principles, tools, and routines.
Demonstrated ability to design frameworks, escalation models, and governance from the ground up in complex, high‑autonomy environments.
Proven experience coordinating real incidents and crises, serving as a leader during enterprise‑level activations, briefing executives, and aligning XFN response under pressure.
Experience building and operationalizing playbooks, toolkits, exercises, and training (eg: tabletops and functional drills) that are adopted and used at scale.
Ability to work effectively with XFN partners to connect risk views, continuity needs, and incident/ threat data into concrete priorities and actions.
Excellent written and verbal communication skills, including leading coordination calls, conducting training, briefing senior leaders, and writing clear plans, playbooks, and reports.
Skilled at analyzing incident and threat information, spotting emerging patterns, and helping shape practical mitigation and preparedness strategies.
Familiar with global frameworks and standards; but able to adapt and apply principles without unnecessary bureaucracy.
Proficiency with crisis and incident management tools, inc. Everbridge, Dataminr, Ontic, Google Workspace, etc.
Proven ability to thrive in resource‑constrained, high‑autonomy environments and deliver results.

Qualifications:

10+ years of experience across some combination of crisis/incident management, global resilience, business continuity, risk management, corporate security, and similar
5+ years of leading enterprise crisis/resilience initiatives, and building, maturing, and scaling programs.

Preferred:

Bachelor’s degree in a related field, such as crisis management, emergency management, security, risk and resilience, etc., with relevant certifications.
Experience across the full resilience lifecycle, inc. Business Impact Analysis, Business Continuity Planning, and disaster recovery.
Integrated with crisis management, emergency management, and business continuity networks across the public and private sectors.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $200,000.00 - $330,000.00.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.