Manager-cs Mobility

AT&T AT&T · Telecom · Cerritos, CA

Manager for a consumer telesales team at AT&T, focused on driving revenue growth through sales and upselling strategies, while ensuring customer satisfaction. Responsibilities include leading sales representatives, analyzing data for strategy development, managing daily operations, implementing policies, and collaborating with business areas. The role involves overseeing entry to mid-level sales employees and managing smaller sales quotas.

What you'd actually do

  1. Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
  2. Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
  3. Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
  4. Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
  5. Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Skills

Required

  • Sales experience
  • Leadership
  • Customer service
  • Data analysis
  • Operational management

Nice to have

  • Bachelor's degree