At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset shapes how we think about the employee experience. Every milestone, every ritual, every moment of recognition should reinforce what makes this company special and make Klaviyos feel proud to be here.
We’re seeking a Manager, Employee Engagement to own the strategy, design, and delivery of the programs and moments that define what it means to be a Klaviyo employee. Where our Workplace Experience team owns the physical environment and local hub programming, this role owns the employee journey: the signature company moments, lifecycle touchpoints, recognition systems, community strategy, and cultural storytelling that connect Klaviyos to each other and to the company’s mission, no matter where they sit.
This is a people leadership role within the Communications, Workplace & Experiences organization, reporting to the Head of Communications, Workplace & Experiences. You’ll build, develop, and inspire the Employee Engagement team while partnering closely with Internal Communications, Workplace Experience, People Operations, KRGs, L&D, and Employer Brand to create a cohesive, integrated employee experience. The ideal candidate is equal parts culture architect, program operator, and people leader: someone who can set a long-term vision for how Klaviyo shows up for its people, build the playbooks, systems, and measurement frameworks to deliver it at scale, and grow a team that makes it all happen.
How You’ll Make a Difference
- Lead, hire, coach, and develop the Employee Engagement team. Set clear expectations, create space for growth, and build a team culture that mirrors the experience you’re designing for the rest of the company.
- Own the strategy and end-to-end delivery of Klaviyo’s signature company moments: CKO, mid-year and holiday celebrations, Customer First Day, BFCM and quarterly release activations, K:BOS, and Open Enrollment/Wellness Week. These are the high-visibility, cross-company experiences that define our culture.
- Ensure every signature moment is story-led and customer-connected. If a program doesn’t have a crisp narrative tied to a customer, product, or company moment, redesign it.
- Architect and own the key lifecycle touchpoints that shape the Klaviyo employee journey: onboarding milestones, work anniversaries, employee appreciation, career transitions, and new parent moments. Make each one feel personal, intentional, and distinctly Klaviyo.
- Build and operationalize a rewards and recognition strategy that celebrates Klaviyos meaningfully and reinforces our values and builder culture. Own the recognition programs, peer and leadership nomination processes, and the systems that support them.
- Design and manage learning and connection moments such as Klaviyo Bites & Insights, Hackathons, Demo Fairs, and Peer/Leadership Coffee Chats that create cross-functional connection and celebrate the work.
- Own the community strategy: build a playbook and formal process for Heritage Months, define the Heritage Month strategy and cadence, and formalize the KRG leadership structure and support model. Ensure community-led programming has strategic direction and the resources to deliver impact.
- Own swag as a culture engine. Lead the global swag strategy, including the online swag store, anniversary and new hire kits, new parent gifts, and signature moment merchandise (BFCM, CKO, etc.). Every piece of swag should reinforce Klaviyo pride and feel intentional, not transactional.
- Build the playbooks, frameworks, and measurement systems that enable scalable, consistent execution of engagement programs across all locations. Define what good looks like and make it repeatable.
- Partner with people analytics to establish the employee listening program. Use survey data, qualitative feedback, and program metrics to continuously iterate on what’s working and make the case for what’s next.
- Translate the Employee Experience strategy into a clear annual programming calendar, aligning signature moments, lifecycle activations, community programming, and swag drops into a cohesive narrative arc for the year.
- Partner with Workplace Experience to ensure signature moments and cultural programming land well in every hub. You set the strategic intent and creative direction; WX brings it to life locally with programming adapted to each office’s unique needs.
- Partner with Internal Communications to ensure every employee experience moment is amplified with clear, compelling storytelling that reinforces the Built Different narrative.
- Drive culture alignment initiatives that reinforce Klaviyo’s ways of working, shared values, and sense of belonging across our distributed workforce.
Who You Are
- 8+ years of experience in employee experience, employee engagement, event strategy, internal communications, or a related field, with at least 2+ years leading and developing teams. Experience in a fast-growing tech or high-growth environment is strongly preferred.
- A proven people leader and culture builder who believes deeply in the power of employee experience to drive engagement, retention, and organizational health. You hire well, develop with intention, and create an environment where your team thrives.
- Equally comfortable setting a long-term strategic vision and rolling up your sleeves to execute programs with precision and care.
- A strong program manager with experience building and operationalizing complex, multi-stakeholder initiatives from scratch. You build the system, not just the event.
- An empathetic listener who uses data and employee feedback to shape programs that resonate across a diverse, global workforce.
- Creative and innovative in how you design employee moments, with an eye for what feels modern, relevant, and human. You have strong taste and a high bar for quality.
- A collaborative, cross-functional partner who builds trust quickly and influences without authority. You know how to align stakeholders and create shared ownership.
- Clear and compelling in how you communicate. You can translate ideas into narratives that inspire action and connect individual moments to the bigger cultural story.
- Energized by working in a fast-paced, evolving environment where you’re building something meaningful. Comfortable with ambiguity and wired to create structure from it.
- Bachelor’s degree in communications, marketing, human resources, or a related field, or equivalent experience.
**Massachusetts Applicants: **It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$116,000—$174,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
_AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. _
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Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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