Manager, Enterprise Growth (customer Success)

Clay Clay · Vertical AI · New York, NY · CX

Manager, Enterprise Growth (Customer Success) at Clay, a company that helps organizations turn growth ideas into reality using data, signals, and AI research. The role involves leading a team of strategists who advise customers, drive business outcomes, and build partnerships. Responsibilities include hiring, coaching, fostering a learning culture, managing key customer relationships, serving as an escalation point, partnering cross-functionally, forecasting KPIs, and identifying opportunities to innovate and scale the enterprise success approach.

What you'd actually do

  1. Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
  2. Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
  3. Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
  4. Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
  5. Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.

Skills

Required

  • 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
  • 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
  • A track record of driving revenue growth, expansion, and retention
  • A passion for coaching and developing others — you get energy from seeing your team thrive
  • Exceptional relationship-building and communication skills, across both customers and internal teams
  • The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity
  • A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement

Nice to have

  • A growth mindset and comfort with fast-paced, entrepreneurial environments