This role sits at the intersection of logistics execution, enterprise program management, and technology enablement. The Manager will lead a team responsible for both the day-to-day rhythm of Meta's global outbound fulfillment operations and the strategic programs that transform how those operations run — including agentic AI workflows, systems modernization, and process-to-software translation. The successful candidate will have direct experience in outbound fulfillment mechanics (order management, carrier strategy, 3PL execution, on-time delivery performance) while simultaneously capable of architecting the programs, systems, and AI workflows that make those operations faster, cheaper, and more resilient.
Responsibilities
Operational Oversight Maintain accountability for global outbound KPIs: On-Time-In-Full (OTIF), On-Time-Delivery (OTD), On-Time-Ship (OTS), shortship rate, order cycle time, and customer delivery Net Promoter Score (NPS) Partner with fulfillment managers on 3PL relationships — Service Level Agreement (SLA) governance, Quarterly Business Reviews (QBRs), Weekly Business Reviews (WBRs), and escalations — and carrier management including rate inputs, mode optimization, and transit performance Ensure operational continuity across Direct-to-Consumer (DTC), Business-to-Business (B2B), and retail/channel fulfillment — each with distinct SLA constructs and cost structures Process-to-System Translation & Software Enablement Bridge logistics operations and systems/engineering teams. Translate operational inefficiencies and process requests into structured system requirements and prioritized backlogs Own the logistics software enablement roadmap. Identify where manual workarounds and spreadsheet-driven processes can become system-level solutions Drive requirements, User Acceptance Testing (UAT), and rollout for logistics systems — Warehouse Management System (WMS), Transportation Management System (TMS), Order Management System (OMS), SAP, and Electronic Data Interchange (EDI) integrations Agentic AI Workflows & Automation Lead the design and scaling of agentic AI workflows across outbound logistics: shipment exception triage, carrier selection, cost anomaly detection, vendor performance summarization, and proactive delivery risk alerting Coalesce day-to-day logistics execution with AI-driven workflows — AI embedded in the operational rhythm, not run as a side project. Define human-in-the-loop vs. autonomous operating models with clear guardrails Drive change management for AI adoption: training, Standard Operating Procedures (SOPs) for agent-assisted workflows, and measurable adoption KPIs Program Portfolio & New Product Introduction (NPI) Launch Readiness Own the program portfolio for Global Fulfillment & Outbound Transportation: NPI launches, 3PL transitions, network & country expansions, systems migrations, and cost transformation initiatives Serve as the logistics program lead for every major hardware launch — readiness checklists, war rooms, risk registers, and retrospectives Establish program governance: stage-gate reviews, executive dashboards, escalation protocols, and health scorecards Cost Transformation Program-manage cost reduction initiatives across freight, packaging, 3PL fees, and last-mile delivery. Track against annual Cost-Per-Unit (CPU) reduction targets Drive network optimization: Distribution Center (DC) footprint analysis, mode optimization (parcel, Less-Than-Truckload, Full-Truckload, ocean, air), and carrier strategy execution People & Team Development Build and develop a team of program managers and operations leads across regions. Hire program managers and operations leads with experience spanning logistics operations and technology enablement Coach the team on stakeholder management, systems thinking, and AI fluency
Qualifications
10+ years in supply chain, logistics, or program management, with 3+ years managing managers or enterprise-scale program portfolios Direct experience running fulfillment/transportation operations at scale AND managing complex cross-functional programs. Both are required Track record of shipping consumer hardware across DTC, B2B, and retail/channel models. Experience with 3PL management, carrier negotiations, and multi-modal transportation Proven ability to translate operational process gaps into system requirements and partner with engineering/IT to deliver software-enabled solutions Experience leading or sponsoring AI/automation initiatives in an operations environment — not just piloting, but integrating into execution Deep working knowledge of WMS, TMS, SAP, OMS, and EDI. Experience driving systems implementation programs Experience communicating program status, risks, and decisions to VP-level audiences through presentations and dashboards. Comfortable presenting to VP-level audiences and building program dashboards Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Consumer electronics or hardware fulfillment experience Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) PgMP (Program Management Professional), PMP (Project Management Professional), or equivalent certification Track record as the translator between operations teams and technology teams Familiarity with NPI launch logistics, serialization, and Bill of Materials (BOM) driven fulfillment Hands-on experience deploying AI agents, LLM-based workflows, or intelligent automation in supply chain environments