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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role
We are looking for an exceptional candidate with Government procurement process expertise to join our growing Public Sector Deal Strategy & Execution team. As part of the Salesforce Public Sector business unit, we aim to provide top-tier support to all Public Sector business stakeholders during the end-to-end direct contract lifecycle. You will be a Procurement & Process Specialist who will bridge the gap between complex government contract requirements on direct business and Salesforce’s internal operational processes. Your primary mission is to create and manage the internal processes to ensure Salesforce procurement activities are compliant, efficient, and well-documented. You will work cross-functionally with Sales, Legal, Sales Operations, and other support functions to build and own the "playbook" that defines how we manage new and existing direct government contracts in AMER.
Responsibilities
- Process Architecture: Design, write, and maintain Standard Operating Procedures (SOPs) for the end-to-end revenue lifecycle.
- Regulatory Guidance & Impact: Work with legal to apply compliance structures and contract requirements to internal workflows.
- Contract Processes: Validate that sufficient processes are documented and in place to support Direct Agreements where necessary.
- Manage Contractual Guidelines & Enablement: As an expert of a specific agreement, you will document, create any necessary material to support, and be the point-person on the contract who enables and manages day-to-day sales and operational tasks related to the contract.
- Continuous Improvement: Identify bottlenecks in current workflows and draft "future-state" documents to streamline efficiency.
- Order Management: Validate task orders as compared to the MSA’s contractual pricing & deal commitments
- Communications & Updates: Be the Contract SME, manage Q&A, and lead the communication strategy to ensure all business partners have the most updated documentation and information.
- Renewals collaborate with Renewals to ensure an on-time renewal
- Deal Strategy & Operations: Become an expert in understanding Salesforce’s unique Pricing & Operations strategies in order to advise on best practices and processes.
Minimum Qualifications
- Process Documentation & Optimization: Exceptional ability to draft clear and concise process documentation.
- Regulatory, & Compliance Literacy: Deep understanding of government solicitation types and Fed/SLED contract vehicles.
- Attention to Detail: You’re the person who catches the conflicting clause in a 50-page document.
- Technical Proficiency: Experience with procurement software (ERPs) and documentation tools (Google Sheets/MS Excel, MS Powerpoint/Google Slides, Slack, and Lucidchart).
- Communication Skills: Expert oral, written, presentation and interpersonal communication skills
- Experience: 6+ years working directly with government contracting processes in a hands-on role.
Preferred Qualifications
- Deep understanding of SaaS and Consumption pricing in the government space
- Familiarity with Salesforce technology
- Familiarity with Government Cloud Compliance standards and certifications
- Advanced College Degree
Why You’ll Love This Role
You won't just be filling out forms; you'll be the architect of our operational backbone. If you enjoy bringing order to chaos and making complex systems feel simple, you’ll thrive here. *LI-Y
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.