Job Posting Title:
Manager, ILS Operations & Technology Enablement
Req ID:
10145325
Job Description:
About the Team
The Strategic Development team designs and evolves the compliance architecture of the International Labor Standards (ILS) group to meet multi-regulatory human rights due diligence (HRDD) requirements across jurisdictions. Serving as a centralized hub to enable effective compliance execution, the team leads compliance strategy & program design, regulatory readiness, operating model evolution, technology & platform strategy, and enterprise enablement.
Strategic Development collaborates closely with global compliance operations, regional management, enterprise technology, legal, policy, and business leaders to ensure the compliance system is scalable, HRDD-ready, and risk-aligned.
Position Overview
The Manager, ILS Operations & Technology Enablement leads the department’s operational excellence and technology enablement portfolio within Strategic Development and develops the team responsible for delivering this mandate.
This leadership role leads a team responsible for:
- Business ownership of the ILS Program compliance platform
- Cohesive technology and data governance alignment across the department’s compliance ecosystem
- Workflow modernization and performance optimization initiatives
- Implementation of an HRDD-ready compliance operating model
- Centralized standards for platform governance and operational execution
Key Responsibilities
1. Compliance Technology Strategy & Platform Governance
_This role centralizes operational and technology standards to prevent duplication, siloed builds, and architectural misalignment. _
- Serve as the accountable business owner for the ILS Program compliance platform and partner with Enterprise Technology to define system requirements
- Establish governance standards for backlog prioritization, feature approval, sustainment planning, data governance, and documentation
- Ensure platform evolution aligns with the department’s broader technology strategy
- Identify fragmentation risks across compliance platforms and escalate alignment recommendations
- Participate in cross-functional governance forums to promote ecosystem integration
- Define principles for system interoperability, data consistency, and user experience coherence
- Support the definition of a departmental multi-year technology roadmap aligned to regulatory obligations and operating model design
2. Automation & AI Integration
- Identify high-impact automation and AI use cases within compliance operations
- Develop pilots and business cases for workflow automation and risk-based decision support
- Establish guardrails for responsible AI use in compliance decision environments
- Measure impact of automation on cost, cycle time, and risk mitigation
**3. Data Governance & Analytics Enablement **
- Define business data ownership and data quality standards for compliance platforms
- Partner with enterprise data teams to integrate compliance data into corporate data architecture
- Establish KPI dashboards and operational metrics (e.g., cycle time, control effectiveness, exception rates, risk distribution)
- Ensure traceability between regulatory requirements, controls, and system outputs
4. Operational Excellence & Workflow Modernization
This role builds and institutionalizes a centralized operational excellence capability.
- Lead structured workflow modernization initiatives across compliance execution
- Establish process design standards and documentation norms for the department
- Reduce manual workload and operational inefficiencies through disciplined process engineering
- Introduce performance dashboards to drive accountability and continuous improvement
- Promote consistent execution standards across regions and regulatory programs
**5. Transformation & Cross-Regulatory Operating Model Enablement **
- Lead technology-enabled transformation initiatives aligned to the department’s integrated operating model
- Translate structural and governance decisions into system and workflow implications
- Ensure platform capabilities support role clarity, decision rights, and cross-functional integration
- Support operating model implementation by embedding process and technology coherence
6. Financial & Strategic Planning Support
- Develop business cases for platform and workflow investments
- Propose annual OKRs and performance targets for team
- Support Strategic Development team budget planning with spend forecasts and ROI modeling
- Provide data-driven justifications for technology and optimization initiatives
7. Team Leadership & Capability Development
- Lead, coach, and develop a team of operational specialists to deploy technology-enabled solutions
- Establish clear performance expectations aligned to departmental strategy
- Build technical and strategic capability across platform ownership, workflow design, and analytics
- Create succession depth and development pathways for direct reports
- Foster a culture of structured problem-solving, performance discipline, and continuous improvement
- Model cross-functional collaboration and professional maturity in politically complex environments
Experience Required
- 8+ years in compliance operations, enterprise transformation, or technology-enabled operational roles
- 3+ years of people management experience with demonstrated team development impact
- Demonstrated experience leading cross-functional transformation initiatives
- Experience serving as business owner for enterprise platforms
- Experience delivering measurable operational performance improvements
- Experience building business cases for technology investment
Preferred:
- Exposure to global regulatory compliance environments (e.g., UFLPA, EUDR, CSDDD)
- Familiarity with governance and risk frameworks (e.g., COSO ERM, ISO 37301, IIA Three Lines)
Skills & Competencies
- **Strategy & Transformation: **Program and project leadership; change implementation sequencing; operating model enhancement support; cross-functional alignment
- **Technical & Functional: **Process mapping and workflow engineering; platform governance and system requirements definition; data governance and KPI design; risk and control integration; regulatory requirement translation into system logic; automation and AI enablement strategy
- **Analytical: **Ability to identify structural inefficiencies and root causes; strong quantitative and data interpretation capability; business case modeling and cost-benefit analysis; systems thinking across multi-regulatory environment
- **Leadership & Influence: **ability to work cross-functionally across compliance, legal, technology, and business teams; clear executive communication and structured presentation skills; ability to operate in ambiguous, evolving regulatory environments; strong stakeholder management and prioritization capability
- Team & People Development: Talent development and coaching; delegation with accountability; performance management; capability building in technical teams; constructive feedback and succession planning
**Education **
Bachelor’s degree in international studies, political science, public policy, economics, business administration, sustainability, supply chain management, information systems, or related field; advanced degree preferred
Additional Information
This position is an on-site role requiring a minimum of four days per week in the office, with Glendale, CA as the preferred location; other U.S. locations with Disney offices may be considered on a case-by-case basis for exceptionally qualified candidates.
The hiring range for this position in California is $126,800.00 - $170,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Controllership & Tax
Job Posting Primary Business:
Global Product & Labor Standards
Primary Job Posting Category:
Regulatory Affairs And Compliance
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Glendale, CA, USA
Alternate City, State, Region, Postal Code:
Date Posted:
2026-04-17