Manager, International Benefits

Capital One Capital One · Banking · Richmond, VA +1

This is a management role focused on international benefits within a large enterprise. While the role mentions leveraging AI for problem-solving and efficiency, AI is not the core craft of the position. The primary responsibilities involve managing benefits programs, HR services roadmaps, vendor relationships, and ensuring compliance with global governance and regulatory requirements. The role is product-focused in the sense of managing and improving HR services as a product for associates.

What you'd actually do

  1. Influence and execute a multi-year Benefits and HR Services roadmap in support of the global governance framework for Human Resources
  2. Partner with the International Benefits team to ensure the global governance model is well-managed and operationally stable, with clear processes and communication channels for escalation support and issue management
  3. Build and sustain strategic networks to drive work smoothly across all locations, managing processes, routines, communications, and shared documentation
  4. Collaborate with leaders, peers, and partners globally to manage projects; includes accountability for project strategy, schedule, budget, ceremonies, communications, and stakeholder management
  5. Continuously partner to streamline and improve processes, tools, and resources in support of the International Benefits team

Skills

Required

  • Human Resources
  • matrixed environment
  • project management
  • process management
  • written communication
  • verbal communication
  • interpersonal communication
  • consensus build
  • influence
  • collaboration
  • Agile/Scaled Agile/Scrum environment
  • story tell with data
  • analytical problem-solving
  • work through ambiguity

Nice to have

  • benefits
  • Project Management certification
  • Process Management certification
  • Professional Human Resources certification

What the JD emphasized

  • regulatory requirements