161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Learning & Development (14 month contract)
About Capital One Canada.
For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!
About the Role
We are seeking a Head of Learning and Development (Canada) for a 14-month contract. Reporting to the Head of People Strategy, you will lead the strategy and delivery of our local learning initiatives.
We are looking for a leader who embodies a vision-first approach, setting a clear North Star for the team while navigating end-to-end programs for early careers, experienced professionals, and leaders. You will champion our learning brand, forge external partnerships, and demonstrate transformative ownership by taking full accountability for the design and execution of world-class programs that grow our best talent.
Your Responsibilities:
- Design and implement learning programs that anticipate future business outcomes, empowering employees to master current roles while architecting the skills necessary for sustainable growth.
- Serve as a strategic partner to business leaders and HR to co-create innovative L&D solutions that look beyond immediate needs to solve long-term enterprise challenges.
- Operationalize intuitive learning paths that foster a growth mindset, allowing employees across all job families to seamlessly navigate and own their career development.
- Identify and scale transformative, digitized, and automated learning methods that create a world-class experience while building a robust, future-ready talent pipeline.
- Provide the strategic foresight and operational support necessary to ensure the design and delivery of development programs remain agile and innovative across the enterprise.
- Manage learning investments and third-party partnerships with an owner’s mentality, ensuring budget and vendor performance are ruthlessly aligned with strategic goals.
- Rigorously measure and communicate the impact and ROI of L&D initiatives to ensure every program delivers tangible, transformative value to the business.
- Lead and inspire a team of learning professionals with a compelling vision that fosters high performance and alignment with the company’s North Star.
- Drive associate engagement from day one by creating transformative learning experiences that challenge individuals to reach their full potential faster than they thought possible.
Basic Qualifications:
Subject Matter expert:
- Experienced leading a Learning function in a fast paced environment, (knowledge of technology/financial organizations preferred)
- Proven track record building a learning and development strategy, ensuring training needs of the business are evaluated and appropriate development methods are selected based on relevant best practices and external trends.
Change agent:
- Influential partner who leads with data informed solutions to obtain buy-in from multiple stakeholders to to influence the desired culture, behaviors and skills.
- The ability to build and maintain positive relationships with stakeholders across the organization
Strategic orientation with proven ability to set a vision, chart a path and execute with high impact
Proven and respected team leader:
- Track record for coaching to high results
- Excellent communicator across multiple level stakeholders (team, employees, managers, people leaders, executive team)
- Leverages a strong customer orientation for building relationships across and within HR broadly, and in the lines of business
- Has a strong bias for optimization and driving continuous improvement
Preferred Qualifications:
- A bachelor's degree in business administration, psychology, human resources or a related field is required.
- Certificate in Adult Education or Organizational Development is preferable.
- CTP/CTDP designation or equivalent is an asset.
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.
This posting is for an existing vacancy.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).