Manager, Operations Program Management

Samsara Samsara · Enterprise · New York, NY · Remote · Global Ops Engineering

Manager for Operations Program Management team focused on New Product Introduction (NPI) for hardware manufacturing in the industrial sector. The role involves leading a team to ensure successful operational launch of products from development through mass production, orchestrating cross-functional efforts, managing risks, and driving decisions impacting product cost, quality, and time to market.

What you'd actually do

  1. Lead a global Operations Program Management team based in North America and Asia to develop and launch new hardware products.
  2. Own end-to-end operational execution of hardware product manufacturing from concept through mass production and sustained volume.
  3. Serve as the primary operations liaison, aligning and communicating across Engineering, Product, Supply Chain, Manufacturing, and other cross-functional teams.
  4. Develop comprehensive program plans, manage schedules, budgets, and proactively mitigate risks to ensure on-time and on-cost delivery.
  5. Define and execute manufacturing strategies, collaborating with internal teams and external partners for factory readiness, capacity, and process development.

Skills

Required

  • Bachelor's degree in Engineering, Supply Chain Management, or related technical field
  • 7+ years of progressive experience in Operations Program Management, NPI, or related roles within a hardware manufacturing environment
  • Minimum 3 years managing a team of at least 4 individuals
  • Proven track record of successfully launching multiple complex hardware products from concept to high-volume production
  • Strong understanding of hardware development lifecycles and manufacturing processes
  • Expert-level proficiency in program/project management methodologies and tools (e.g., Confluence/JIRA)
  • Exceptional leadership, communication, and interpersonal skills
  • Highly analytical with a strong ability to identify problems, analyze data, and develop effective solutions
  • Experience working with global manufacturing partners and supply chains
  • Willingness to travel internationally as required (up to 20%)

Nice to have

  • Master's degree (MBA or MS)
  • PMP certification
  • Familiarity with PLM (Product Lifecycle Management) systems
  • Experience in dash camera, gateway, or telematics products

What the JD emphasized

  • successful operational launch
  • hardware manufacturing
  • hardware product manufacturing
  • hardware development lifecycles
  • hardware manufacturing environment