We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
In this position...
Ford’s PC Renewal program is a critical, high-volume operation that sits at the intersection of customer experience, asset governance, supply chain planning, and supplier performance management. We are hiring a PC Renewal Operations Manager – North America to own end-to-end program outcomes across North America—ensuring we deliver the right device to the right user at the right time, with accurate asset data and disciplined operational controls.
This role is for a builder/operator: someone who can take a complex, multi-party lifecycle process and drive measurable improvements in speed, accuracy, compliance, and customer experience—while holding internal teams and suppliers accountable to clear standards.
Based in Dearborn, MI, this is a hybrid position with a required four-day onsite presence each week.
What you'll do...
- Own operational delivery for PCs (SLA adherence, exceptions, escalations)
- Forecast and deliver annual device renewal plan
- Maintain performance-based freshness of PC fleet
- Manage available inventory levels (FIFO, lean on-hand)
- Manage approximately $60M budget
- Manage relationships with key PC suppliers and managed services
- Drive continual improvement initiatives with suppliers
- Partner with Ford Site Management to deliver services across the region
- Day-day supervision of 5-10 direct reports
- Other reasonable activity required by management/leadership
We’re looking for a leader with a proven track record of delivering measurable operational outcomes in Operations, Service Management, and/or Asset Lifecycle Management**. **
You'll have...
- Bachelor’s degree in Business, Computer Science, Technology Management or similar or equivalent combination of relevant education and experience
- 3+ years of experience operating in a structured, process-driven environment (e.g., SLA-based delivery, supply chain operations, asset lifecycle, or service operations)
- 2+ years managing suppliers/service providers, including defining performance expectations and driving measurable improvement through governance, reviews, and corrective actions.
- 2+ years of forecasting and delivering to budget
- 2+ years of experience leading a team
- 2+ years of experience with demonstrated capability to synthesize complex operational data into clear, actionable insights and communicate effectively to senior leadership
Even better, you may have...
- MBA or Master Degree in a Technology Field
- Automotive experience
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $115,500- 218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here:
https://fordcareers.co/LL6
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Hybrid
#LI-LA1