Manager, Process Management - US Card Fraud

Capital One Capital One · Banking · Richmond, VA +1

Manager, Process Management for US Card Fraud at Capital One. This role focuses on external engagement strategy with ecosystem thought leaders and industry governing bodies within the payments fraud industry. Responsibilities include understanding Capital One's priorities, collecting industry insights, and developing strategies to strengthen the company's position in consumer protection. Requires experience in Process Management, Project Management, Relationship Management, or Risk Management, with a focus on the Payments Fraud Industry.

What you'd actually do

  1. Partner with product owner, business analyst and intent owners, to clearly understand Capital One’s priorities
  2. Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships, and collaboration strategy
  3. Serve as fraud/payments subject matter expert to outside resources
  4. Monitors the progression of findings against relevance to other Capital One teams
  5. Easily adaptable in a fast paced environment, by being able to navigate between internal context sharing and strategic external engagements

Skills

Required

  • Bachelor’s Degree or military experience
  • At least 4 years of experience in Process Management, Project Management, Relationship Management or Risk Management
  • A least 2 years of experience collaborating with partners in the Payments Fraud Industry

Nice to have

  • Master’s Degree
  • 4+ years of experience in Process Management, Project Management, Relationship Management or Risk Management
  • 1+ year of experience in Microsoft Office or G Suite
  • PMP, Lean, Agile or Six Sigma certification
  • Strong communication and collaboration skills

What the JD emphasized

  • Payments Fraud Industry